La SenzaReviews of lasenza.com

I am resubmitting a new review as my previous review stated that La Senza did not pay a refund on goods undelivered. However, they have now dealt with the issue and I have received my refund (8 months later). Thank you Jesse at La Senza for sorting it out. I hope you resolve your customer service issues, as I would really like to buy your stuff, but just a bit weary now.

I was afraid after I read reviews after placing my order. So I asked them to cancel the order..They have refused to cancel it saying right after order is placed the shipping process starts. I am waiting to hear now when they will ship the order. I will have see if I get my order and when it happens. So far the order has not been shipped after two days of placing it. So they are not that quick in shipping as they say.

Store associate: Was extremely helpful Went out of her way to help me with just the right bras I should be wearing and absolutely just sweet . Job well well done .

Zeer slecht! Geen gebruik van maken. Te lui om de telefoon te beantwoorden. Niet online betalen, dan krijg je een sms dat de betaling niet is geslaagd. Oplichters!

This business lacks professionalism something awful! I placed an order on their website. The order does not appear in my account. I called customer service which sounds like I am calling someone in the bottom of a well. There are numerous excuses on why their website does not display orders, like it is normal. My credit account was charged, though five days later the order still has not shipped or appear on my account. Too much babying of improper business technology! And still no shipping. Not sure if this business is real. Better to skip shopping here. The experience is miserable!

I ordered a couple of bra's online. I used La Senza's recommendations for size based off of my measurements. I received the bras, and found they were too small. I went to return them at a local location that was listed on their website - turns out the location does not exist!! I contacted their customer service, in which they proceeded to do nothing. They gave me a generic reply with their return policy and that I would need to pay to return the items, and no mention as to why the location shows it exists on the website. I will NEVER order from there again.

I had a bad experience with returns today. I purchased online while returning I noticed that the invoice they had given was wrong. The store rep asked me to provide her email receipt. Which I did? She said I will revive less amount then what I paid. She said that they are charging me for the club card. I am not happy with the service where they provide me wrong invoice and I have to prove what I paid? The store people cannot do any thing and they put me to customer service which was just wast of my time. I had specifically asked some to contact me by phone and they send me email saying they cannot refund the club card charges. With such a bad experience why will I need a card where I will not be shopping.

I've shopped at la senza since they had shops in UK and since early this year, they have had technical issues with ordering from the UK. I have sent emails, spoken with customer service on the little chat thing and message them on Instagram. Still there is issues with ordering from the UK. I have a loyalty card with them and it was pointless as it runs our next month and I've barely used it since the issue is still there...