La SenzaReviews of lasenza.com

Purchased online CANADA La SENZA. It has almost 2 yrs i have not purchased due to giving birth and post partum and never have i experienced anything off until 4 days ago. They sent confirmation of purchased details but the tracking number when they said it was already shipped that they do not have and system was down. Comparing notes to other customer who have bad experiences posted here ( expecting they will provide late tracking number but the parcel got lost and it is the carriers fault or they can refund but never really got through so. This is awful when you think we should just trust what they say.)We can all hope for this dispute to be processed thoroughly by our banks help because there is no way the company will give what is due. There ks no manager to talk to or agents that are passively unhelpful or outright rude. Lesson learned, check the company if it is still thriving or doing anomaly to chosen few. Read reviews!!!

Website is still broken. Renewed membership last month and it still says expired in my account. Customer Service is going to fix it but says it’ll take up to 3 days. I don’t understand why they can’t figure out how to run a website properly. Avoid ordering until the website is fixed.

Their prices have gone way up.and the product of underwear has gone down hill. Bought 5 pairs. 1 ripped before even being washed around the waste line. And customer service suuuucks for helping!!

If I can give zero stars I would. But i love their products. The negative thing about this company is they’re awful with customer service. They treat people horribly. You guys know that I am waiting for almost 2 MONTHS now for my GIFT CARD as a refund right?? This isn’t FAIR, i never got my order. Atleast have some consideration! and not the items I’m supposed to get is OUT OF STOCK now, you guys keep saying I’m supposed to get it, but it’s almost 2 months now!!

I love this brand La Senza, I'm also an active member back home in Jakarta, and their membership is worth it! But I can't find their store here in Lisbon; thankfully, shopping online is so easy. They have a good system, I don't mind automatic email as long as the update is precise and the delivery is as promised.

I've been shopping at La Senza for years - first in store then online after they closed the stores in my area. I liked their product and never had any issues until December 2022 when I placed an order online. Shortly after, I got an email saying my order was cancelled - no explanation. I asked why and they said there was an issue with some orders and mine was affected (which really doesn't explain anything). I was quite annoyed so I found another company to order from. This morning I get an email from La Senza asking for my reviews of the products they cancelled. Not sure what's going on there but they've gone wayyy downhill and I've moved on and found a Canadian company I'd rather support.

No body buy from last senza they owed me £44 pound and only refunded me £21 , so avoid at all costs , they owe their biggest clothing supplier a lot of money check it out on the web

paid for membership but my account doesn't show it. customer service no help. limited sizes available. poor quality items (seams ripping after only a few wears) no response from CS when emailing about issues. store staff says phone CS. Phone CS says give it a week to update. A week? How is this not instant electronic? AVOID! GO TO THE COMPETITION!