kd7
Customer Care? What customer care?
I had an issue with La Senza’s website that had cancelled an order I had made. I was notified “we’re sorry, we were not able to process your order and your order was cancelled. Please try again later.” So I waited and reordered. THEN, I was notified later that day that indeed both of my orders had been processed. I sent an email immediately to customer service if I could please cancel one of the duplicate orders as I did not need two, and notified them of the issue when ordering on their website. I received one reply from customer service, in which I replied and provided all necessary information that they required. No responses. I waited and sent another email asking about my request to please cancel one of the duplicate orders. Still, no reply. Then, both of my orders had shipped. I had contacted customer service and was told I would have to return one of the orders. Once I received both orders, I emailed for a return label. I was notified that they do not provide return labels, and that the return cost would be UP TO ME to absorb even though the error was in THEIR website and THEIR “customer care” department for their negligence. The return cost alone would cost me quite a lot, and not worth it in my opinion! I am just disgusted that a clothing company does not provide return labels for fast, easy, and convenient returns for their customer’s ease, and since you think they’d actually WANT customers coming back!?