La SenzaReviews of lasenza.com

workers are very helpful doing the sizing and showing what’s on sale ect but some staff can look annoyed

My wife bought the obsessive Plunge bra from La Senza. It didn’t even last a year as it’s snapped down the centre. My wife got professionally fitted by one of the ladies there, so this wouldn’t happen. It obviously wasn’t good quality. Would not recommend

I am resubmitting a new review as my previous review stated that La Senza did not pay a refund on goods undelivered. However, they have now dealt with the issue and I have received my refund (8 months later). Thank you Jesse at La Senza for sorting it out. I hope you resolve your customer service issues, as I would really like to buy your stuff, but just a bit weary now.

The Good The Bad and The Ugly My first experience was just before Christmas 2018 - 2 sets ordered both came within 6 days - quality seems good.(shipping £3) 2nd experience - 1 set ordered (shipping £6) arrived nothing like the colour online (return shipping £4.45) So... ordered another set (shipping £2.93) but made a mistake as two bras were identical to look at and notified them within 2 (and i mean 2)minutes of paying online, BEFORE i even received a confirmation ...their response?.."Sorry too late as it is getting ready for shipping" whaaat!? After spending a further 30 minutes contacting them i as then informed orders cannot be amended once placed,I asked what the differences were between what I had ordered and what I should have ordered and i just received a generic answer... their product knowledge was very lacking! So...product seems good (but be careful of colours)..CS is dreadful.....oh and wait for the sale which seems to be on more than not!