La SenzaReviews of lasenza.com

workers are very helpful doing the sizing and showing what’s on sale ect but some staff can look annoyed

I order online and usually get my order on time haven’t had issues and the store always has decent amount of offers and great selection in packages

I went to the La Senza in the Guildford mall today. Both of the people who helped me were annoyed that I was wanting to exchange some items that were too small. One made a disparaging and condescending remark on the size of my butt. Completely inappropriate! It's not my fault your store has unrealistic sizing expectations. I am officially never giving anymore of my hard-earned money to La Senza. Absolutely horrible.

Went to the store. Bought 3 bras the size the sales lady said to. Got it home after a few times wearing the bra it stretched out and is very uncomfortable. Felt like the sales lady just wanted a sale. Was not satisfied. Also the wires stick out of the sides of the bras. Very dissatisfied with the bras. Bought undies that you supposedly don’t feel the seam. Not true very uncomfortable also. Very dissatisfied.

Terrible customer service and a very disappointing experience. The company uses an AI customer service system that provides information by email, but when I went to the store, the staff did not honor what I had been told. To make matters worse, the store manager was dismissive instead of trying to help "there's nothing I can do" I purchased a "sticky" bra for $69, but it doesn't stick to my body as advertised. When I returned to the store to explain the issue, I was told I couldn't get a refund, even though the product did not perform as expected. Between the poor customer service, the inconsistent information, and the disappointing product quality, I won't be shopping at La Senza again.

I've been a loyal La Senza customer for well over 10 years, but this experience has been enough for me to take my business elsewhere. My frustration started when La Senza's return shipping portal wasn't working, leaving me with no choice but to pay out of pocket to ship my return back myself. After dealing with that inconvenience, my returned package was delivered to their warehouse on June 30, and weeks later I was still waiting on nearly $80 to be refunded. I contacted customer service on July 16 to ask for an update and never even received the courtesy of a response. Instead of proactively resolving the issue, I've been left chasing a refund that should have been processed long ago. Mistakes and technical issues can happen, but how a company handles them is what matters. Having to pay for return shipping because of their system issues, then waiting weeks for a refund while receiving no communication, is simply unacceptable. After more than a decade as a loyal customer, I'm incredibly disappointed by the lack of customer service and communication. Unfortunately, this experience has cost La Senza a long-time customer. I would appreciate if someone from La Senza would contact me to resolve this matter. I simply want the refund I'm owed.

Jenna at the Halifax shopping centre branch was very helpful and she made my shopping experience fun. she was very patient and she helped me find exactly what I need.

Customer services uses an AI tool when you're trying to contact them and it is extremely unhelpful. Basically tells you it's your problem to figure out. Would rate 0 stars if I could. Will never be order from this company again. I literally tried to change/adjust my order within seconds of accidentally hitting order (just recently moved and my previous address autopopulated) and was told you can return if not sale items. Beware! This company doesn't care about customers at all, only MONEY.