La SenzaReviews of lasenza.com

The customer service is awful, their website doesn't work well, they have limited products in store

The worst customer service ever. We ordered in April. Items didn’t fit. Returned them as per their instructions (had to pay to return). Called 6 weeks later and was informed I had to wait a full 8 weeks from them receiving out return for refund to be processed. 2 weeks later they refunded 10% of the amount owed. I called and they were so rude. Telling me my refund was done correctly and paypal was at fault. Refused to help. Rudely said they would send a screenshot. Called paypal and they confirmed that refund was processed as lesenza initiated. Called back and sent screenshots. Promised refund would be corrected in 3 business days. 4 business days later no refund. Call again now they want 5 more business days. When I say it’s unacceptable they tell me other refunds ahead of mine. Wow. 3 months no refund!!! Avoid!!! Think they are going bankrupt and just saying anything to customers.

I have bought my underwear there for years. Last order of the same model: the quality is completely different and simply horrible. The seams did not hold after wearing them only twice! I think their business problems are now translated in really cheap products sold at the same price as before. Dont buy there anymore, it's a scam! J'achète mes sous-vêtements chez eux depuis des années. Dernière commande du même modèle que d'habitude: qualité complètement changée et simplement horrible. Les coutures se sont défaites sur les sous-vêtements après deux utilisations! Je crois que leurs problèmes économiques se traduisent en produits très bas de gamme au même prix qu'avant. N'achetez plus là, c'est une arnaque!

The customer service team needs some real training under their belt. In January I ordered two bras, paid for the two bras, received emails the two bras were shipped but one received one there’s my first issue. I contacted then and said they were “out of stock” but I still charged and should have been made aware but wasn’t, but for me to keep checking the website and when the bra is back in stock to call so I can receive my full order finally, that’s issue number two. Number three and cherry on top. The lady who I called the first time lied to me and said I’d be able to get another one without paying because I was charged but this this lady today tried telling me I have to order another one and pay for it full price even though I paid for it at a sale price of 50% off. They are all over the place, horrible customer service and just down right rude and ignorant. I will not be ordering from La sends going forward, their bras aren’t worth the price to me anymore given their horrible customer service.

I would warn anyone wants to shop with LaSenza online to be careful. They take forever to handle your issue. They handle loss of shipment very poorly and irresponsibly. When customer has paid, it really does not make sense for LaSenza to post all the resolving issue time (14-21 days) with Canada post onto customer. LaSenza should take more responsibility and care to customer's satisfaction towards loss of shipment. Canada post has confirmed they lost track of the shipment and ask customer to contact sender. That should be between LaSenza with Canada Post which I believe your shipping insurance would cover. But putting all that resolving time to the customer is really not fair. I would like this post to be public to customer review and hopefully LaSenza can change this attitude of not being responsible and caring to customers for handling loss of shipment.

Ordered some bras from here once or twice and had no issues. Quality isn't per se the best but the deals are unbeatable. Stock sells out quick though.

Husband purchased some knickers for me at Christmas when I opened them I noticed he had bought the wrong size on the label the returns process is awful cost 9 quid tracked to send back to France apparently they were returned start of January still haven't received a refund for them it's now mid March would not use again have basically stole our money and we have nothing awful.

Jeg bestilte truser i to runder fordi nettsiden klarte ikke å registrere riktig antall når jeg byttet. De to forsendelsene inneholdt truser til 1100 kr + MVA. La Senza tvinger deg som kunde til å bruke DHL. Tro det eller ei DHL har fakturert meg for 1300 kr. Så hvis du ikke vil betale 1300 kr i frakt, IKKE bestill fra La Senza. Pakken ble ikke engang levert hjem på døra. Jeg var i boden når de ringte på døra. Da kunne de ikke engang ta seg bryet med å ringe meg opp på mobilen. Dette til tross for at jeg hadde vært hjemme i to dager for å ta i mot pakken, som følge av DHL s SMS. Hold dere laaaangt unna dette her.