Lane Health Reviews | Read Customer Reviews of lanehealth.com

Lane HealthReviews of lanehealth.com

3.269 reviews
Investments & Wealth
440 Monticello Avenue, STE 1802 PMB 61161, Norfolk, Virginia

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Lane Health

About Lane Health

Your health matters. Your finances do too. It’s time for a smarter way to get and pay for your healthcare - with the Healthcare Spending VISA® Card1: Lane Health uses innovative financial technology to help you become more confident and optimistic about managing your healthcare. For more information about Lane Health, visit our website to learn more.1 Lane Health is a financial technology company, not a bank. The Healthcare Spending Card is issued by Lead Bank pursuant to a license from Visa USA Inc.

Lane Health (lanehealth.com) has 69 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.

Also known as: lanehealth.com
Website: lanehealth.com
Category: Investments & Wealth
Location: Norfolk, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 71% of reviews.
Latest: Most recent review: March 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Lane Health reviews

69 approved reviews, newest moderated first

Kamolparn H.
Apr 18, 2025
Perfect for copays and prescriptions
Perfect for copays and prescriptions
Response from Lane HealthApr 22, 2025
Thank you for sharing! We're glad the card is working well for your copays and prescriptions.
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Aminata
Apr 17, 2025
Easy process
Easy process
Response from Lane HealthApr 22, 2025
Thank you for your feedback! We're glad to hear the process was easy for you.
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Shaun
Apr 10, 2025
The issue with Walmart pharmacy
The issue with Walmart pharmacy was finally resolved and I could purchase my medicine.
Response from Lane HealthApr 22, 2025
Thank you for the update. We're glad to hear the issue with Walmart Pharmacy was resolved and that you were able to purchase your medication. Please don't hesitate to reach out if you need any further assistance.
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Kaley R.
Mar 2, 2025
Lane health pulled my one time monthly…
Lane health pulled my one time monthly payment out of my account over 27 times one the due date and drained my account and I have 67 more attempts to them still trying to draw more money out of my account but there's none left
Response from Lane HealthMar 12, 2025
Hello Kaley - understand that we've been in contact with you. Our system transactions only report one repayment being attempted and processed. We reached out today to check in and left call-back instructions. Please contact us at your earliest convenience.
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Dekeatrick L C.
Feb 10, 2025
For WHATEVER reason these people are…
For WHATEVER reason these people are the hardest to get in touch with!!!!
Response from Lane HealthMar 12, 2025
Hello Dekeatrick - Our apologies for the difficulty in communication. We would like to confirm that your concerns have been addressed. in our records, we received your inquiry on February 10th and attempted to contact you February 10th, 11th and 12th. We want to make sure this issue has been resolved. You can reach us at [email protected] or 833-302-LANE (5263)
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James C.
Feb 3, 2025
Cannot get in touch with them
Cannot get in touch with them. My account is locked and my physical card is locked. No purchase has been authorized so I haven't been able to use my account. Several phone calls and emails have gone unanswered.
Response from Lane HealthFeb 3, 2025
Hi James. We sincerely apologize for the difficulty getting in touch with us. We are having our Member Services team reach out to you today to resolve.
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Tara Ann Fleming B.
Feb 1, 2025
Kimberly was so helpful
Kimberly was so helpful, bubbly and kind - hands down one of the best customer experiences I have ever had. She was able to help me access my account, easily answer questions about my Dependent Care FSA and HSA Accounts, and extended the offer to help me again should I ever need it. She even called me after hours on a Friday to make sure I had everything I needed - very much appreciate her.
Response from Lane HealthFeb 3, 2025
Thank you Tara Ann for the kind words. We will let Kimberly know!
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Brando
Dec 31, 2024
You'll get your account quickly
Update: just received an email that lanehealth.com flagged this for defamatory content. This should tell you a lot about the service they provide as the review is clearly not defamatory but fact driven. Glad I never used the card. Even worse I am seeing post warnings that other posts were similarly flagged or for illegal content when they were nothing but the upmost respectful and truthful. This is concerning and you will see my review along with others seem to have the same issues. Lack of support/communication. Original review: You'll get your account quickly, but good luck getting answers or help or support. Also limited to the USA so the whole any expense the IRS allows they do is not entirely correct. IRS allows you to use FSA/HSA for our of country procedures that are legal in the US and of course necessary and not cosmetic or something. Still deciding tlif I should keep my account cause the really only good thing is interest free for 12 months for emergency visits at hospitals but mostly everything else is 4 months then you start racking up fees and interest.
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