Lane HealthReviews of lanehealth.com

Lane Health started off as a good thing I went months with autopay enabled and everything was fine. Suddenly, I'm prompted to relink my bank with autopay which I do and although my bank notifies me of the link, I keep being prompted. I had a payment due so I used their "ai" assistant to make the payment over the phone. That payment was deducted from my bank account immediately. I am still receiving calls that I owe that payment. I have emailed proof of it hitting my bank, I have spoken to customer services, who assured me they would get the issue resolved. It is now to the point where I can't make a payment online, I can't trust their automated system, and their customer service can't or won't fix the issue. I've emailed them and informed them not to contact me about any payments again until they can show my missing payments and fix their site. They have broken too many laws to even list, as it relates to contacting a debtor and collecting debt. I've saved all the emails, all the phone records, and bank records and I've contacted an attorney.

I open an account with Lane Health last year, I used the card once & paid that off. I then notice unauthorized charges show up but be declined. I also notice how my approved credit amount & available amount be different by more than $100, & what's being reported on my credit doesn't match either number. My card is now suspended even though i don't owe anything. I called Lane Health to see why it's suspended & you're not able to speak with a person, & their app don't allow you to cancel the account since you can't use it & won't let you remove your bank info. Your only option is to email which I did with no response this company is not worth using

I was approved for a $1,500 credit line with Lane Health, and my account was always in good standing. I never missed a payment and used the account responsibly for legitimate medical expenses. Despite this, my account was randomly closed without warning. What is most concerning is that even after closing my account, Lane Health continued to draft payments from my bank account while simultaneously refusing to allow me to remove my bank information or access my account. I reached out repeatedly for over two months with no response. I received communication only after I threatened to contact an attorney. At that point, I was told my account was closed due to my credit report — not because of failure to pay. If that is the case, it makes no sense why my credit limit was reduced every time I used the account to pay medical bills, which is exactly what the account is intended for. This experience has been frustrating, stressful, and completely unprofessional. Closing an account without notice, continuing to withdraw funds, and ignoring customer communication for months is unacceptable. I would strongly caution anyone considering Lane Health to proceed carefully and monitor their account closely.

I set up for this account to deduct my account. I emailed over and over and was responded to with the same reply. I was put into collections not even aware for 36.00 that has now blown up into 135.00, no one responds, no one to talk to, late fee after late fee after late fee. I had a 50.00 spending limit. I purchased glucose strips...Thats all. Please help!!!!!

Approved account and then a month later closed my account without ever using it and treated me like I am not someome who deservers healthcare assistance because of a drop in my credit score. I had major medical expenses and because of that I've had issues with trying to keep up with expenses everywhere else. I was trying to rely on Lane Health to space out some of these payments and get back on track - but they just close my account and would rather see me go into bankruptcy or die then to continue with the original offer of credit that they had offered me just a couple months ago. Also I agree with the other poster below - this Jose Macias is the only representative that responds. I don't know if this is a scam or what this is. Or is this their only employee? I don't understand.

Lane health reported my 2500 credit limit as 250,000 to the credit bureau and me peeing them 238000 my credit dropped 463 points over night and no one will call back making me loosing 120 on a rental application and getting denied I am beyond furious

This company is a SCAM. I sent in a check to pay off the account and I am still fighting with them to post it to my account. They have cashed the check and it has been over three weeks (almost a month) and still nothing posted to my account. Same person (Jose Macias) answers the phone every time and has a litany of excuses each time. He obviously works from home...dog barking...dishes clanking. I have no choice but to pursue legal action at this point. Ridiculous! Run...don't walk...from this company!

Was approved for a line of credit of 2550 a week later went to use at a dentist my card never arrived and digital card was locked when I called customer service I was told they closed my account due to credit issues wtf this company is bad do not use