LancomeReviews of lancome.com

Awful experience - no answer to emails. No update on refunds

I think that the site is fake and it is impossible for a company with this name to have this situation, but the important question is how can I file a complaint collectively against this company that drained our money without paying attention or responding or even getting the product???

I placed the order on the 1st of November and after 3 weeks I haven’t heard anything back. The payment has been taken though. I sent an email/ complaint asking what has caused the delay. The lady called Radhika kindly replied that my order is out of stock and the payment they took from me is on ‘authorisation hold’ - an amount of money which is held by the card company, which guarantees that the funds will be available once the order billed. She also said ‘that authorisation hold’ will drop off within maximum of 5 days for this unsuccessful order. It’s been 2 weeks since then. Guess what - I haven’t received anything. I tried to send them emails again and nobody from customer service bother to reply. Very shame! I am very happy with Lancôme products, but customer service is rubbish.

Ordered on 13/11/21, delivery states 3-5 working days, over 2 weeks later nothing. Sent two emails - no response. Rang twice today, cut off after 41 minutes first time, second time answered after 45 minutes. Not professional at all, no greeting, I had to actually ask if it was Lancome! Put on hold again and told they would investigate? This is despite DPD tracking reference showing they are still awaiting parcel from Lancome. Shocking customer service and really worrying to see more poor reviews on this company. Please don’t waste your money, will never buy again.

Ordered their" advanced Genifique" during buy one get one promotion but only received one. Contacted the customer service and 3 weeks passed I still have not received the second bottle. And the most ridiculous thing is when i called 3 times to lancome1800 custoner service line and it always answer by the same agent. At the very first phone call, she seems understood and trying to take care the issue by placing the order for second bottle. A week pass by I called to asked about order confirmation email she said I had to wait for 3 to 5 business day after initial order. And obviously I did but she didn't want to listen and just keep saying there is nothing she can do. Now it has been 21 days after I reported my issue and still nothing arrived. I called and again the same agent, I explained to her again with my problem and asked to talk to her supervisor instead....guess what she did, she put me on hold for about 20 minutes and disconnected me afterward. I called again and she hanged up the phone as soon as she heard my voice. Omg....this is the worst customer service I ever had...how am I able to get my problem solved???? Shady business Lancome.

Ordered an item which came with a free gift, received confirmation which included the gift, when I received the parcel there was no free gift, Lancome do not want to know, they are not prepared to offer an alternative and if I want to cancel the order I have to return at my own expense.

Honestly didn't expect that I will have a bad experience with lancome. They are offering complimentary gift with any purchase now, thought that's nice, will grab something. Complimentary gift was in my basket with other items I purchased and guess what... Today I have collected my order and complimentary was not added to my order. Nice.

First and last time! Order came incomplete