Anatoli Nat S.
I planed to bay the Lance glasses and…
It looks like a scam for me. I planed to bay the Lance glasses and supported company on Indiegogo, but then because of bad reviews decided to get a refund. By Indiegogo it clearly stays "The contribution can't be refunded through Indiegogo. Please contact the campaign owner to request a refund." I have written owners 3 times - every time they answer - Indiegogo is responsible. So they just wait till 10 days for a refund are over.
Response from Lance GlassesNov 1, 2019
Anatoli. If Lance were a scam, we would have more than 15 reviews as we already shipped more than 9000 frames over 2 campaigns. Here is of course the few reviews of non satisfied backers with sometime legitimate reasons . Any issues submitted is solved or on the way to be solved. It can takes some time as we handled numerous request / day. Indiegogo is a crowfunding platform that handle refund in the 10 days after your pledge if you change your mind. Once done they transfer the funds minus 10% as per the InDemand commission. Then we launch the whole process and that is why we can't refund once the funds are transfered as we would loose money in the operation. Thanks for your understanding. Lance Team




