Lance GlassesReviews of lanceglasses.com

Agree with all precedent comment. Had problem with my lances, can't see anything with it. They say i made mistake with my prescription which i really doubt. Then the glasses itself are really small my eyes can't adapt and i see the structure in black everytime even when i put it long time. Ask for refund of course not possible, Thank you lance glasses for your incompetence. From the moment you don't put customer's review on your facebook page it means everything... EDIT: When you can't see with your glasses on it means there is a problem no? The black structure is all i can see, thanks for YOUR support

I ordered 4 pairs of glasses. 2 pairs for me, 2 for my wife. My wife's glasses were fine, but mine had the wrong lenses fitted. I contacted Lance who took forever to reply, and they agreed to send out 2 (TWO) pairs of new lenses for my glasses. 8 (EIGHT) weeks later in a very battered box, a SINGLE pair of lenses arrived. These were exactly the same prescription, so were useless. It took weeks before they responded to the email I sent them. I eventually took the lenses to my local optometrist who confirmed they were the wrong lenses. I asked for a refund, but Lance said they would send out 2 (TWO) pairs of lenses with the correct prescription as soon as possible. 6 (SIX) weeks later I did indeed receive 2 pairs of lenses. Unfortunately, only 1 pair of lenses were mine, and the other pair were 3 times thicker than mine, and also half the size of the glasses they should have fitted. I emailed Lance right away, and again asked for a refund. They asked for photos and they promised to get me my missing lenses sent out straight away. Again, weeks went by without any information. Eventually after several emails, I had a return email with a tracking number. I contacted the tracking company who said the number isn't one of theirs, which got alarm bells ringing. I emailed Lance yet again, who ignored my emails. My lenses should have been sent out in May this year. It's now the middle of July and I'm still without the lenses I've paid for. Strangely enough, Lance did reply after I got the Trading Standards involved. But as they've lied from day one, I don't want anything except a full refund. They're still ignoring emails. This will cost them dearly in the end as they will have to pay, and also cover court costs as I'm now taking them to court for breach of contract under the distance selling regulations. If they hadn't lied, hadn't given out false tracking numbers which I've got an email from the tracking company to prove, then it wouldn't have been so bad. Yet again it's a case of, we have your money, we don't care. This is after the ridiculous reply from Lance glasses. So you can reply on trustpilot.com, but you can't reply on emails?? You still owe me a pair of lenses. You have made no attempt to send them out to me. You lied about sending my second pair of lenses out and gave me a false tracking number. I require glasses for my job and have you have put my job at risk. Is it so difficult for some customer service?? All I asked for was my lenses which I OFFERED TO PAY FOR. You said no, you would sort it out for me at YOUR cost. I still have the emails from Gonzague to prove it. As such, you haven't fulfilled your obligation so I am asking once again for a refund for my glasses. It's not difficult. If you had been upfront and admitted the delay in posting them out to me it wouldn't have been a major issue. Instead, you refuse to answer emails.

I reformulate my request: Yes, Lance Glasses did made crowdfunding campaign on Indigogo. These was finished in Feb 2019. I was ordering thru Indigogo, as the first batches were delivered and their webpage (!) redirects for "Pre-Order" to indigogo. Yes it is thru a crowsfunding platform. and YES it is an inaccurate use of the platform. Also as many stated, just not giving any refund as i could not use the glasses due to my medical condition, but asking for my prescription... Anyhow. I cannot recommend them as they have the worst crowdfunding or general support ever. And just not refunding someone who cannot take the glasses due to medical condition is in my opinion the worst possible thing you can do. Anyhow pseudy-hipsters of Lance. Enjoy your life with my money you will definitely suffer from it.

Horrible customer service. It is probably one of those kickstarter projects that you get in your newsfeed in FB, instagram because they pour a lot of resources on advertising and reaching to you. They suddenly care 0 about your requests after you back their project. Do not support, this is not what kickstarting projects should be about. They also claim their glasses are the highest quality and then you realize they ship them from China. Quality is whatever...by far not as advertised.

Just got mine delivered a couple of days back. It took them 6 months to deliver the product and on top of that the quality is easily the worst I have ever seen. I have bought fake cheap $5 Chinese glasses which have had better quality. Absolutely don't waste your time or money on this. EDIT: Lance trying to do the age old response of disproving this comment by saying I'm not a backer. My order number is 1098 and I'm backer number 5690 on Kickstarter. This just goes to show how terrible and unethical their customer service really is.

Ordered 2 pairs with prescription for sunglasses. As it is a crowd funding project, delays are inevitable. Some of the projects I have backed took 2 to 3 years to complete but that's how it is. Lance Glasses took almost a year, a standard which I can live with. The app for face matching was late and not entirely accurate, but enough to give one a rough idea on how it looks. The survey was a little patchy online and almost unusable, until I emailed them & got their response with help. They responded well and fast, so I had no issues, and finally figured out the survey glitches enough to send my prescription through. When the glasses finally came, I was happy as can be. The titanium spring hinges worked well, the frame was made with high quality materials & the lenses were sharp! Can't go anywhere without them anymore. I've backed them again for the 2.0 project and can't wait to receive the new pair with its new smart metal technology.

Do Not Buy Lance Glasses. Lovely glasses but they don't have their systems down. They shipped the wrong glasses and then the replacement had the wrong prescription. They also promised in their Indiegogo campaign there would be an app to choose the best frames for face shape - the app was never offered and unavailable when choosing the frames. Unfortunately they are not responsive. On Feb 1st I received an email the company would process a refund and since then they have just strung me along asking for more information and still nothing. Buyer Beware. They have still not refunded me nor have they shipped the glasses ordered.

My glasses came w wrong prescription. Contacted company & said they'd get back to me. That was months ago and no response. Tried contacting several times since but nothing. I am i=out $$$. Don't do business with #lanceglasses