Lance GlassesReviews of lanceglasses.com

Ordered my on the new website and receive them in one week. Prescription is perfect and love the design of the frame :) The wait on crowdfunding was a bit painful ... Now, very happy that the team solved that ! #HappyCustomer

It really saves me time and effort.

Horrible Quality and even worse customer service. The glasses looked good when I received them. I had referred several others at that time. The glasses however lasted little over 7 months as the finish on the “Ace&Steel” variant deteriorated like fake jewelry exposing a reddish copper looking metal (which bruised my ears where the glasses arms made contact). How ironic they put “steel” in the name and the glasses are made of some cheap metal with a “spray-on” chrome finish which has stripped off leaving the glasses now looking like rusty metal. I have opened tickets in May 2020, sent emails, I spoke Karim, Bianca and another gentleman whose name I can’t remember. I get nothing but promises and deadlines and when the deadlines and shipping dates pass and I ask for a status update I get ignored. I tried to update my address via email, I did not get a response then so I privately messaged them on social media a couple days later where I was met with the same snarky attitude. When I asked if they had the right address the response was verbatim “OMG. we told you it was taken into account, what else do you want us to do”... BUT guess what? In August I get a message they are preparing my replacement. On September 5th I get a message saying my glasses are ready to be shipped and guess where the glasses are going? TO THE WRONG ADDRESS! So they give me Attitude In the Instagram private message (which I have screenshots of) but still end up with my glasses being prepared to go to the wrong address. As a company that is the definition of Incompetence. So for the third time I am correcting my address via e-mail. Bianca tells me she will try to correct this...fine. That was well over a month ago and that was the last response I got. Since then I sent multiple emails asking for an update because it shouldn’t take a week or a month to change a label and I have been ignored. To this day, a span of 6 months total since I opened the ticket, still no replacement glasses. When lance can’t live up to their word they start to ignore you. Lance deletes the public comments of customers who are displeased with their cheap product and ignore people who spent money and never received any glasses at all. The company is a complete scam. Marketing cheap Chinese made, knock off quality glasses as a France luxury eyewear brand. People should know this to avoid being ripped off.

Worst customer service, rude team specially karim who blames you for a fictional dream he had of one switching the clip. Avoid at all cost. Can buy for same amount a well reputed like brands.atleast they acknowledge there short coming and try to fix it. Again do not buy. Never received the clips paid 70 cad even after being told i should have it next batch, that was last year. Now they are using covid excuse. As per you response i have added 3 tickets already with no resolution just response from karim blaming it on my for your mistake and another which said i will get the clip, been 1 and half year but nothing. ticket #40127 Haussmann smart metal clip.

J'ai commandé plusieurs paires de ces lunettes via une plateforme de crowfunding en septembre 2019. Les lunettes sont jolies et semblent de qualité mais le service client est absolument déplorable! La date annoncée de livraison a sans cesse été reportée. J'ai finalement reçu les lunettes en février 2020 après avoir écrit maintes fois pour connaître la date de livraison (aucune nouvelle n'est donnée si vous ne vous manifestez pas...) mais la commande était incomplète, il manquait un sun clip. J'ai immédiatement crée un ticket pour remonter ce défaut, on m'a dit qu'il me serait envoyé début mai puis mi-mai puis juin juillet etc etc (je n'ai eu des nouvelles uniquement parce que j'envoyais un mail à chaque fois que je constatais que la date d'envoi qu'on m'avait donné était dépassée). Nous sommes maintenant en septembre et je n'ai toujours rien reçu ni été remboursée et Lance ne me donne aucune info, il faut à chaque fois que je relance pour savoir ce qu'il en est!

While the ordering process was smooth and I appreciated assistance with prescription, fulfillment has been a nightmare. Order placed in March, followed by multiple delays. Finally at the beginning of Aug., Lance requested an *additional* $25 to get order moved in queue. Reluctantly, I paid this and recieved tracking about a week later. However, after nearly a month, DHL has the package, but it's stuck in their system. Reached out to Lance a week ago to follow up via their ticketing system, but no reply. In the meanwhile, while Lance complains to backers about supply chain, logistics, and fulfillment issues, they continue to solicit new orders, which is troubling,

I ordered some Smart metal, Opera and Haussman Ace and Steel in April and received them this week, having paid $25 extra to receive them now due to inflated post costs during Covid. I've read some historic customers have had issues and hope they get theirs resolved. In my case I was prepared for a long wait and I expected them to be manafactured this month or next, based on Lance's estimates to other customers, and that turned out to be accurate. I appreciate Covid is raising costs and it was a good to update customers like me to see if we wanted to pay a little bit more to receive them now. I'm very happy, the glasses are well presented in good quality pouches, and themselves seem good build quality and design for the price, and also nice and light.

the glasses are really good and lightweight