Lance GlassesReviews of lanceglasses.com

The quality is less than I expected

Honest folks creating truly the best frames at affordable prices. Even my local optician was amazed by the quality and asked me where did I purchase the frame from. Purchased 2 via indeigogo platform and they fulfilled the pledge despite the CoVID situation causing delays and higher cost. Kudos to the team for trying and doing their best! Highly recommend to anyone who is considering a purchase of Lance frames.

Update: I received my glasses finally, and the quality seems good. I have improved the score from 1 to 3 stars and it seems that this is not a scam operation. Still incredibly slow with poor customer service. Old review: Be warned - these guys are scammers. I ordered two pairs in the Indie GoGo campaign. They first look pretty affordable but when you want prescription lenses you have to pay much more (only after making the first payment). Then they came with another ransom of $25 to ship them without delay once they were apparently ready - mind you that shipping was included in the first payment. I stopped paying at that point and they continue to say that the shipping is delayed due to increased costs.

Update: After almost a year of waiting the customer support finally came through with a solution and offered me a chance to order the 2 glasses again. They arrived now and a really nice. Glasses are 5 stars, but with everything that happened before 3 stars are the maximum. If delivery and delay problems are gone now, the glasses are recommandable. This does not even deserve 1 Star. Look at their crowdfunding campaigns. So Many people are still waiting on their products and the support by them is a joke. Buy from one of the many other shops online, but not this one if you actually want to receive glasses! I was told my glasses are shipped, but they never arrived. The only real "help" by the support was giving me the Email + phone number of the delivery service that i already got online. Would have loved to try the glasses, but i seems nothing will ever arrive. (1st parcel of my life that wasn't delivered in Germany) Edit to response: Yes, the tracking says it was delivered. But as explained in the ticket i have on your website (last answer was 2 months ago), i was on holidays during that time and it was not delivered, nor did they leave a note or anything. Contacting SFExpress resulted in nothing, since they just do not bother to answer to anything. I do not even know if they have their people delivering in Germany, or use a different provider...

I had bought 6 frames (3 designs) already from them and going for more, I hope they stay as long as the traditional companies cause they would be my only frames from now on, so many options for shapes, colors, and glass. so excited about their e-shop and what design they will bring up with next

I had bought two pairs of glasses in last year's Indiegogo campaign. Their delivery was due around April-beginning of May this year. Due to Covid-related complication, the shipment was held for a long time somewhere in between, and the tracking code wouldn’t help. It was finally shipped to my Belgian address three months later, in July, during a time I was not in Belgium. The Belgian post resend the package to the seller if it is kept unclaimed for two weeks. My shipment was thus resent in Lance's direction – in July. Since then, I have written to them multiple times to know where the glasses where, always receiving inconclusive answers (or no answers at all), and the original tracking code is no longer active. My glasses are most likely lost somewhere and they don’t even bother to answer me. This is no way to treat a customer. And a small but loyal one: my first purchase from Lance (the first Kickstarter campaign) was lost somewhere in the Italian mail ( I was living in Italy at the time). It happens, I told myself. I’ve bought two more glasses and they arrived. And I liked them. So, I bought two more glasses, again, with the new campaign. But with this shipment - most likely lost for good - it’s three glasses out of five that I have not received; and no reimbursement, no solution, scarce attention was all I got on their behalf. Not once a reimbursement was offered, a reselling of a new, identical product promised, a way to intercept these shipment provided. Honestly, a disappointment, and not a small one. For the glasses themselves are really nice and I wear them all of the time. Will not happen again though.

Second time buying Lance glasses, the first time was on a crowdfunding website, this time on their own website. Could not be happier with the quality of the glasses as well as customer service. Have got the smart metal glasses both times with prescription, not had a problem with them at all. Had to change the courier address before it shipped out, with which customer service were very helpful about via email. Would definitely recommend buying a good, quality pair of glasses to anyone I know.

Do not buy. I paid over a year ago and still haven’t received anything. I was stupid and backed them on the crowd funding website. In august lance eyeglasses said they would Ship “in a little bit”. Well it’s near the end of October now and nothing. The customer service is belligerent and nasty. Nothing ever gets resolved Because if this company I will never do another crowd sourcing thing. They are the worst of the worst I’d like to reply to the comments below. This all start before Covid. That is just an excuse. Now they are shaking me down for more money to insure delivery. Again-what they wrote is canned.