Lance GlassesReviews of lanceglasses.com

This is my second purchase from Lance. The frames look and feel great.

The glasses look terrific but sadly I can’t use them as the prescription seems incorrect & I can’t see with them. I ordered multifocals & I suspect the lenses may have been fitted upside down! Postscript: Thanks to Lance for reaching out & agreeing to replace the lenses upon provision of a review by my optometrist confirming issue.

I ordered my glasses in January 2020, a few months before the world went into lockdown. Sending the glasses here at an extra cost didn't feel worth it, so I left it for almost a year. In 2021 I finally decided to have them shipped to me, and I'm really glad I did. The frames are really high quality and the prescription was perfect. The lenses themselves are also of great quality. Cristina was very helpful in sending me various quotes for shipping costs etc. All in all, given the price etc., I'm very happy with my purchase.

Great product and quality. It's my third pair of glasses now. Thank's Cristina it is a great customer service also!

I've ordered a pair of "super prescription glasses" from Lance Glasses, through a Kickstarter project. Whilst everything seems (ahem!) to be "running a little late" I have found their Customer Support to be excellent at managing those little flaws in getting what I want - to the extent that when I discovered I'd accidentally ordered the wrong colour frames they cancelled the original order, replacing it with a full-value voucher and thus enabling me to re-order the same lenses with the correct silver frame! Of course they could just have amended the original order ... but that may have been a tad too easy!! I guess it's always something of a gamble buying new frames at a distance, when you've never tried them on, but you've got to have some faith that they'll 'find a way' to make then right. One interesting fact was that they required something that my prescription didn't include (which SpecSavers had never previously noted) was the pupillary distance (that measurement between the two pupils) and finding an optician just to provide that measurement proved inordinately difficult - without paying for a new eye test. I sincerely hope it allows Lance Glasses to get the overall width of my glasses correct!! But it seems they're still some 6 weeks away from being delivered, and I've still to find out what taxes I may have to pay to get my glasses from wherever: whilst the shipping was supposedly "free" there was an $85 charge made originally for getting them to the UK, and I'm hoping that was to cover the tax charge and/or the charge made for getting them released from Customs by UPS or similar before they even get to me. This is certainly proving not to be the 'cheaper option' that I originally thought it was going to be.

I ordered two different frames from the Lance Glasses, and I am surprised with the quality of material used, the delicate minimalist design, and the amazing matt finish gold color on the frame. The customer service was reasonable and quite helpful. I had a long chat with Cristina and she was quite helpful. I am happy with the overall experience.

The customer service of this company is beyond 5*! I was recommended by my friend whos frame I really liked, so I decided to buy 2 pairs and one of them I mistakenly placed an order of sunglasses lenses and later I contacted customer service realising that I needed normal prescription one. Cristina was beyond helpful in making sure it was changed in time at production site. Although, the deliver had an issue by UPS not by company fault they were kind to apologise. Cristina is a true asset to the company and she ensures the service delivered by the company is perfect, which is key for small developing business! Happy to be supporting the company and being a customer. Thanks Cristina!!

Best glasses I've ever had!! If you want a cool pair of glasses I definitely recommend Lance Glasses.