Lauren P.
I ordered a rug that just wasnt what I…
I ordered a rug that just wasnt what I expected, but when I went to return it they were very nice to make it easier for me. To keep the rug instead with a refund. Nice customer service.

Lahome rugs are machine washable and crafted with our signature Cloud-Soft™ comfort, bringing warmth and coziness to your home. Every rug comes with a built-in non-slip rug pad—no need for extras—making them safe and convenient for families with kids and pets. Designed to be stain-resistant, foldable, and durable, our rugs combine everyday practicality with timeless style. At Lahome, we’re dedicated to blending aesthetic design with comfort, creating rugs that make your home feel as beautiful as it is welcoming. With free shipping and 30-day hassle-free returns, it’s easy to find the perfect piece for your home. Explore our collection today and bring warmth, beauty, and comfort into every corner of your space.
Lahome (lahomedecor.com) has 567 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Lauren P.
I ordered a rug that just wasnt what I expected, but when I went to return it they were very nice to make it easier for me. To keep the rug instead with a refund. Nice customer service.
deb O.
I was very happy with both rugs that I ordered! Customer service was very communicative via email when there was a delay in my order and the rug was delivered just as promised after that.
Customer
The runner is gorgeous .. Vibrant colors a soft footing and no slip an all .. Shoud have ordered the 8 foot ..just love it
Susan
Overall product has arrived quickly. The color is a not what was shown. Black dominent.not green Enough pattern to make it work. Nice qualiy.
Inez
Fast delivery. Prettier in person. Suites the room perfectly. Nice quality, soft on bear feet.
Kelsey B.
I bought 2 rugs and love them both! Great quality and came quickly too!
Katie C.
When FedEx never updated my shipping status, it appeared that my rug had been lost in transit. Customer service was great- I was offered a refund or they would send a replacement. I opted for the replacement rug and within 4 days, it was on my doorstep. The rug is beautiful and soft. 5 stars!
Julee K.
It took a long time to receive the rug we ordered! I contacted the company a couple times before I was informed that they wouldn’t be able to get me my rug till nearly the end of April! My response was a request of a refund if I couldn’t receive my rug by April 3. I got the rug yesterday and it is really nice! There were gold creases in the rug yesterday but this morning they have all nearly disappeared! Now we want to order an additional rug but don’t want to be left on the back burner again with no forth coming communication and me having to send numerous emails to finally get the rug! Might be too much frustration to contend with! I’m usually not this fragile but my husband and I both have cancer and are struggling! So there you have it!
Response from LahomeApr 10, 2026
We hear you—and we're so sorry for the added stress during an already difficult time. 😔 Thank you for your patience, and for giving us the chance to get the rug to you. We're glad you're happy with it, and we completely understand your hesitation to order again. If you do decide to give us another try, please DM us directly—we’ll personally make sure your order is prioritized and keep you updated every step of the way. You deserve better, and we want to be better for you. 💛