FlatFairReviews of la.flatfair.com

FlatFair will advertise one price on their website, and after you pay, they cancelled my order and re-billed me a higher price. They then tried to tell me I had to either pay a restocking fee to cancel the order. They didn't even try to help me. Any reputable other company would have stood behind the price they listed. Their customer service gives you 1000 excuses about their business practices, and offers no solutions. They even told me, "they no longer advertise nationally and are focusing on the local market". That's because you rip people off! I called my Credit Card Company and issues a stop payment on the order. Unbelievable.

I bought $5,000.00 worth of outdoor furniture a year ago from Flatfair. The price was reasonable and the shipping was fast. It all started falling apart right at the one year mark. I called three times and left messages with no return calls. I finally emailed them and they responded stating that they did not offer a warranty. I explained that their website stated that they offered a manufactures warranty. They had me send snap shots of where it stated that on their website and pictures of my damaged furniture. After doing this they stated that after checking into this my warranty was now past the one year warranty by less than 30 days and they were sorry they could not help me. However when I started this going back and forth with them it was still under warranty. They are scammers, they are looking to get out of providing customer service any way they can. They knew they offered a warranty but carried this out to the point past the date so they could now state they didn't have to honor it. If you just look at their reviews they have more 1 stars than they do any other stars. DO NOT BUY FROM THEM!!!!!!!

Love them, great communication, fast shipping

Would give 0 stars if possible. Sham of a company with horrible customer service. DO NOT USE.Their customer service does not exist at all.I called several times and every time I called customer service wasn't available and I was sent to the answering machine I left a few messages and sent emails!no one gets back to me. I ordered 6 dining chairs on August 20. Haven’t get any confirmation or anything From this company! I really need dose chairs we have family gathering up coming weekend.I decided to call them again this morning,hopping someone will answer . Surprisingly “Mike”answered the phone (after 10 days when I was waiting for my order) saying my order canceled because they don’t have doses chairs anymore .(why it’s still on your website )This stupid company even They didn’t bother them to call me telling me this B.S !! I just have to find out this way . Wasting time and money .Do not use them.FYI my order #2000001239

Very unprofessional people I purchased the Coffee table and 2 side table they came in the boxes ensembled. Delivery person told me to sign the paperwork that I received the item. If any one is planning to buy form them open the boxes and make sure pieces are not damage mine was now they are not even replacing the damage pieces. They says I sign the paperwork so they are not going to do any thing.. so be careful when you purchase from this site they can send you the damage merchandise and not return your money. I am not going to buy again from they and I don’t recommend this site to any one.

There is no customer service support for this sight. Have had an incredibly difficult time getting ahold of someone who works for flatfair!

We ordered 2 items-1 bed and 1 vanity, and we ordered the white glove too. The first delivery took about 3 weeks. The white glove guys installed the bed for us which was really good, then when they opened the vanity’s box, they immediately noted the damage on it and said they will take it back and arrange the next delivery.. We took photos and wrote an email about this situation to flatfair. They didn’t reply until we sent the second one. But so far we have already waited another 3 weeks, there is no any update about the delivery. I gave two stars for the bed we received, but the service disappointed us.

Very good service and I would buy from them again