KyteReviews of kyte.site

It declined my verification as well. There's none to contact, no one to help explain why or what this means, and where to go to from here. Obviously not ever wasting my time with them. WHAT A joke.

Cars have always been clean and convenient but the company is full of deception. All over their website and social media is monthly subscriptions - 3 months. 6 months and 12 months but nowhere to be found is that their "month" long rental is defined as 28 days (essentially you have to pay for 13 months in a year) because that's how they define it...CRAZY?!? The only places the 28 day month is mentioned is embedded in a FAQ "billing cycle is 28 days" and on page 20 of the signed contract after the car is delivered. Feels like such a rude and insincere way for them to make an extra 10% off of you. Explained with customer service that I had even inquired about how the days work twice and no one provided the correct answer because it was unclear. They just don't care Another thing is the prices are so inflated by hidden charges (delivery + various insurances) so you end up with around $900/month for the model advertised at $562. This is somewhat consistent with the industry so we'll let that slide.

For whatever reason, the third party company they use to verify ID's denied mine and Kyte will not do business with me. There is no recourse for this either nor can you find information on why you were denied. The company they use to verify ID is buried behind email walls and basically unreachable. Im assuming they will be unwilling to discuss the topic anyways. Hopefully Kyte fails as a business as soon as possible.

This sounds like such a great service. I tried mightily to reserve, twice - multiple times each time, on different days, on app and computer. In fact, I did reserve - I just could NEVER prove my identification through their system, on either app or computer. This last time I tried with a Chat customer service rep who had me absolutely tearing out my hair. The systems sucks!! I gave up and canceled, yet again. Pity. I really wanted to use them.

Worst experience ever I have been waiting 2 week and 3 day to get my deposit. This company is a rip off. If you book with them you will not get your deposit back

First, the car I rented was fine, I didn't like it but it served it's purpose, was clean, and didn't breakdown. That's really what you pay for. My issue is the wildly inconsistent customer service which is mostly only accessible using the chat feature of the app though one agent did call when I requested them to. And that's the reason it has two stars rather than one. Some agents were actually very considerate, attentive, responsive, empathetic, and knowledgeable. They were rare. Most made the chat feature time out while I waited for a response. Just now, I was finally able to get an agent that provided a receipt but it took 3 attempts over 5 days to get an agent who actually could take care of a simple task, and did so in less than a minute. So simple yet it was so hard and why wasn't the receipt generated and sent automatically? Why couldn't I get it directly via the app without going through customer support? Both the "surfers" were great, good representatives but both said that they had to deal with customers complaining about the customer service agents.

They work only with chat and email, but they work terribly with telemarketers and surfers who do not have direct communication with managers. They charged me a $25.00 deposit when they had my flight number and it was late and I could not pick it up before they closed. They gave it to me with 7/8. I returned it with 7/8 and they charged me 1/8 the cheeky guys. I don't recommend it, they don't have good communication.

My experience with Kyte. They gave me a rental car that broke down and when we looked under the hood it has barely any brake fluid in the reservoir and it was low on coolant. The ABS Light, Brake Light, A! Light, and Check Engine Light all went on. They left us stranded in Grand Junction, CO and their overseas representatives from the Philippines kept telling me that I needed to get back to Denver to get another car. That was impossible. They never offered roadside assistance and when it’s the car that breaks down and their issue not maintaining the vehicle they are supposed to offer that. We wound up having to rent a car from Avis and spent $897 for 5 days because it was a one-way rental. Kyte still did nothing to help us. They offered to refund our original rental (we’re still waiting for that) and they offered only $150 Kyte Credits. Our original rental with them was around $460 and we still have yet to be refunded for the original amount of our rental. They offered us nothing in return and we were far beyond patient with them. We still paid for the Avis rental out of our pocket which was $460 more than our rental with them and for 2 days less. So, don’t expect help from them if a breakdown occurs they won’t help you. In our case, the Attorney General in Colorado will be getting a report from us as will the Federal Trade Commission. What they do to people is unreal.