KyteReviews of kyte.site

Custom service is next to none. If u need it , you're screwed. Chat isnt helpful to get you what you need. Says to call the number but you are sent in circles because its very hard to get through on phones. It'll day you have a 20 minute wait time, so you'll be waiting and all the sudden they will have the hold music stop & the auto response say 'Goodbye' & hang up. Their website mentions easily modify you're booking including returning car early but they only give options to extend. So to contact the customer service as I've described makes it very difficult to plan days ahead or last minute to modify res to return car early to them in an emergency for an earlier flight out or whatever your plans change for. When you get the car on your first day it's an in person handover of keys which seems smooth but odd that they drive the car to you in a lot to meet them as they don't have a station point like commonly known rental companies located inside rental terminals at airport. They make it extremely difficult by not having an actual in person desk in the airport so you cannot talk to a real person. This made it so hard to return the car early cause you have no where to handover the key after parking& locking it at airport.

I rarely write reviews, but the customer service from Kyte was so bad that I feel compelled. I was denied "Verification" while trying to rent with Kyte, which resulted in the cancellation of my booking. I have a clean driving record, no credit issues, and easily meet all of their criteria for verification. I have rented cars in dozens of states and countries with a wide range of rental car companies, and have never had an issue. When I contacted Kyte customer service for support, they repeatedly refused to make any effort to understand why my verification didn't work, stating only that a third party (Onfido) handles their verification process and encouraging me to contact them for help. When I contacted Onfido, they immediately told me that Kyte has all the tools necessary to investigate and troubleshoot the verification process. I returned to Kyte customer service and was again directed to Onfido and told there was nothing they can do, no one at Kyte can help, and I can't rent with them. They made zero effort to investigate the issue, even after I politely asked them to help, to escalate the issue, etc. One of the most frustrating customer service experiences I've had in a while. I can only imagine what it would be like to deal with them if you had an actual problem with your rental.

I used Kyte on a recent trip to Oregon and Washington. Price wise they were only a little cheaper than a standard rental agency but I like that you don’t have to deal with going in and waiting in line. That said, there were a couple of things that irritated me. One, when I initially registered and booked a code automatically populated and in the details it said “unlimited miles.” I figured that was because I was a new customer, however when I got the confirmation it did not reflect that. I reached out to customer service via the chat and they said it was a glitch. Okay, but it seems like they should have honored it or done something, instead it was like “oh well.” I didn’t push it because I didn’t think I’d go over the mileage allotted for the trip. Secondly, I changed the pickup location before the cutoff time and in the app it said $0 price difference. The confirmation I received said $0 price difference. However I received an invoice for $20 about an hour before pickup. When I reached out via chat again I was informed they just realized the location pickup had changed and there would be a charge, but they should have advised that before I made the change. Unprofessional and again it was like “oh well.” Lastly I’d advise filling up before you return the car. They stress no need to fill up, they charge a fair market price, but it’s over $2/gallon more than if you filled it up yourself. Take pictures of everything before you hand over the keys. I requested a final receipt and was told they don’t provide those. I hope they don’t pull any bs later.

Experience was a headache. Rented a vehicle from LAX and the only way to get to their car pickup location was via uber. Well the voucher they issued had some issue and did not apply and I ended up paying both to/from uber fares ~$100 on top of quoted price. The issued $75 voucher remains unapplied with no way to get a refund. Tried to resolve with Kyte customer service and after back and forth of providing detail information on what happened, they just close the incident by issuing another useless voucher.

Customer service is non existence. They don't list a phone number any more. That should be a red flag by itself. They don't response to the chat message either.

Returned a car in great condition was charged $100 cleaning fees over nothing - a few pieces of grass on the floor that I could pick up with my hands. The person who picked up the car told me everything looks fine to him. I’ve actually looked at the photo now, and the few crumbs that were on the passenger seats are not even visible in the photos I took when I handed the car to the person who picked it up this is seriously dishonest company that will just scam you out of your money. They also dishonestly tell you that you don’t need to fill up gas. But they forget to tell you that the gas rates they’re charging are like two dollars more than what you would pay at a cheap station (clearly you’re not going to put Chevron premium gas into a rental car)

I actually had a really good experience with them in San Francisco. I’d never heard of them but had to book a car last minute, since another car rental agency messed up my reservation. The pickup was at a convenient location, and I got frequent text updates on driver location, as well as an Uber-Style map. Drop off was easy too, and the car was very decent. All in all an easier experience than your average car rental agency, and they were way less picky about the payment types they accept (although they hold a large deposit).

Uhm...Went through the entire process and had my reservation cancelled after providing my driver's license for verification. I'm not a felon, my credit is amazing, I have no moving violations. Basically. I meet NONE of the criteria to be denied the rental per their website. They don't even provide a rationale. This was my first time trying to use them and I will have to say it will also be my last.