KyteReviews of kyte.site

Every refund for fees and deposit I've had to fight for and nearly a month later I'm still waiting on my $300 deposit. App chat easily disconnects and uber credit didn't even work. Everything that could go wrong did. And every response from customer service they repeat what they said before kyte is a joke. Worst customer service imaginable. And the cars have shabby tires; no wonder I got a flat

We had a 4 month rental and had to return home 20 days early. They gave us Kyte credit for $641.79, which will do us absolutely no good since they are only in several cities and we won't be traveling to any of the cities they are in. We should have just let the car set so they didn't have the 20 extra days to rent it. I will never recommend this rental company to anyone.

Terrible. First of all, in San Francisco, their “airport drop off” is actually about 5 miles from the airport, and you have to take a $10 subway ride to get there. There is no way that they should be represented as an Airport drop off. Because getting to the drop off location took more time than I expected, I was charged the $25 late fee. But then it gets worse. When I returned the car, I subsequently found my credit card had been charged, not once, but twice for incorrect charges. First I was charged a fueling charge even though I refueled less than 1 mile from the drop off spot and the tank was completely full. Next, I got charged a cleaning fee based on an allegation that I returned the car extremely dirty including vomit. Other than road dirt on the outside, the car was exactly in the same condition when I returned it as when I picked it up. After approximately 10 phone calls and emails, they reversed the charges and offered me a $50 credit. As I have no plan to ever rent from them again, the credit is completely meaningless. While their prices are attractive, this organization clearly does not have its act together. Rent elsewhere.

I was really hoping my first Kyte experience would be smooth. It was anything but, mainly with my pickup experience. Had the wrong car waiting for me and my family (with lots of baggage) - ordered an SUV, had a sports car waiting for me - and had to wait 1 1/2 hrs for the SUV to finally arrive. I waited 30 minutes for drop off. Getting a hold of customer service was a haggle too, just took forever. Overall, it seems like Kyte needs more hands on deck (i.e. employees) if they want to continue being in business and improve their ratings / return customers….

Taveling from Europe to LAX Was told to get black Uber to reach Kyte location a few miles away using provided vouchers. Seemed like a good idea, only to have my card charged by Uber disregarding any voucher. Talked to customer service who refused to refund the Uber fee as the address on file with Uber was not the exact address of the kyte parking lot! The Uber driver couldn't find it and dropped us at the end of the lot! For his excuse it was raining and night time and it was our first experience with Kyte. Then on the way back again Uber did not take in consideration our voucher and charged us for the trip from kyte to LAX. A few days later when i figured it out I contact again customer service to see why voucher not taken by Uber. Then I am offered a $20 refund when the Uber did cost us around $75! Kyte required that we call Uber black and then their voucher would cover only $20 I was led to believe that the vouchers would cover the round trip between LAX and Kyte's location since they would not deliver the car to the airport! I still give a 2 stars as customer service is responsive even so I think that the business model for airport rental is flawed! As a result I canceled my reservation for next month as I will be back in LA...

Great price, great service, very nice people! I can highly recommend Kyte!

We used Kyte for a 3 week holiday touring around California and Nevada. We flew into San Francisco. Unfortunately, Kyte doesn’t deliver directly to the airport but do arrange to drop off at a BART station a few stops away. The price was much better than traditional car hire companies; however, this is reflected in the car. We ordered a saloon and were given a Nissan Altima. The standard messaging from Kyte says that the delivery driver (the surfer) cleans and sanitises the car before delivery. The bodywork of the car was clean but the interior was quite dirty. I had to buy glass cleaner for the inside of the windscreen as it was filthy and I couldn’t see for the glare in bright sunshine. All wheels had been curbed and there was some minor bodywork damage on the car too, although this wasn’t surprising given the mileage of the car which was 28k, by far the highest I have ever had in a hire car. That said, the car did not miss a beat in the 3 weeks I had it (we covered over 3k miles). The pickup surfer was on time at the same spot at the BART station at the end of the hire period. Communication via the app was always responsive; I only ever had to wait a few minutes for answers to any questions. Kyte offers to refuel the car at the end ‘at current market prices’. We decided to take them up on this offer; however, a text from them just before we dropped the car off said they would refuel at $6.80 per gallon as this was the average price for fuel in San Francisco at the time. This just wasn’t true as we had paid no more than $5.80 per gallon at the time. Only resulted in a few dollars difference so we weren’t too upset about that. I would use Kyte again despite these niggles but if a ‘traditional’ hire company was only a few dollars more, I’d probably use them as I know I’d get a newer, cleaner car that I’d be able to pick up at the airport.

Our rental car was delivered and picked up just where we wanted. In the middle of Manhattan. No hassle. One could see the progress of the ‘delivery guy’ and the chat, when I didn’t see the car/delivery person at once, helped me out straight away. Great value for money!!