KyteReviews of kyte.site

I’m extremely disappointed with my experience with Kyte. I made a reservation over a week in advance, expecting the car to be delivered to my home as promised. However, right before my scheduled pick-up, I was informed that they couldn’t deliver the vehicle. I ended up having to take a $25 Uber to their lot, which was far from my home. Once there, I had to wait an additional 40 minutes before getting into the car—this was a one-day rental, and every delay was cutting into our plans. Because of the morning delays and confusion, we had to cancel one of our reservations, resulting in a $100 loss. In total, I lost $125. When I escalated the issue to customer service, all they offered was a $50 app credit, which is frankly insulting. They seem more focused on getting customers to make future reservations, rather than making things right. This kind of behavior feels like they’re protecting their topline revenue rather than providing good customer service. I won’t be using Kyte again. If they can’t manage their logistics, they’re no better than the traditional rental companies they claim to be disrupting. Beware if you’re considering using Kyte—it’s just not worth the hassle.

The pickup was easy enough. Yeah the drop off and exchange was absolutely ridiculous. This company has almost next to no drop off locations outside of Chicago city limits. I had to drop the car off an hour and a half away from where I lived. I made it back into town Sooner than I expected but I wasn't allowed to change my pickup time. Instead of being able to drop it off at a lot, I had to drop it off at a CTA bus lot where there was nowhere to park. Then I had to wait 40 minutes for the Kyte person to pick it up. I had no way to reach the kite person or see where their driver was. When I reached out to their chat for help, the guy was rude and condescending. No help at all. You will also get charged for needing to change your time if under 2 hour limit. I was supposed to only be charged $287. As of right now there are $751 pending on my credit card from this company. Once again, I reached out to them for help and they did nothing. I do not recommend them. They are not feasible for travelers. Things happen, plans change.

I won't be using this service again. I booked it at the time because it seemed to be the cheapest. Then they changed their pickup location far enough away that I needed to take an uber in both directions (~$25). They advertised you could take the bus there ($2.50) and it would only take 10 minutes - it was really going to take about 20. I also had large bags and did not want to hassle with navigating public transportation. They still charged a $25 airport convenience fee for both drop off and pick up, even though it was not convenient or at the airport. On top of everything, you need to tip the person that delivers and picks up the car. So all in all, a huge hassle and not cheaper than your big name rental car companies. The car was nice and clean though and the delivery and pick up were on time.

Custom service is next to none. If u need it , you're screwed. Chat isnt helpful to get you what you need. Says to call the number but you are sent in circles because its very hard to get through on phones. It'll day you have a 20 minute wait time, so you'll be waiting and all the sudden they will have the hold music stop & the auto response say 'Goodbye' & hang up. Their website mentions easily modify you're booking including returning car early but they only give options to extend. So to contact the customer service as I've described makes it very difficult to plan days ahead or last minute to modify res to return car early to them in an emergency for an earlier flight out or whatever your plans change for. When you get the car on your first day it's an in person handover of keys which seems smooth but odd that they drive the car to you in a lot to meet them as they don't have a station point like commonly known rental companies located inside rental terminals at airport. They make it extremely difficult by not having an actual in person desk in the airport so you cannot talk to a real person. This made it so hard to return the car early cause you have no where to handover the key after parking& locking it at airport.

I used Kyte on a recent trip to Oregon and Washington. Price wise they were only a little cheaper than a standard rental agency but I like that you don’t have to deal with going in and waiting in line. That said, there were a couple of things that irritated me. One, when I initially registered and booked a code automatically populated and in the details it said “unlimited miles.” I figured that was because I was a new customer, however when I got the confirmation it did not reflect that. I reached out to customer service via the chat and they said it was a glitch. Okay, but it seems like they should have honored it or done something, instead it was like “oh well.” I didn’t push it because I didn’t think I’d go over the mileage allotted for the trip. Secondly, I changed the pickup location before the cutoff time and in the app it said $0 price difference. The confirmation I received said $0 price difference. However I received an invoice for $20 about an hour before pickup. When I reached out via chat again I was informed they just realized the location pickup had changed and there would be a charge, but they should have advised that before I made the change. Unprofessional and again it was like “oh well.” Lastly I’d advise filling up before you return the car. They stress no need to fill up, they charge a fair market price, but it’s over $2/gallon more than if you filled it up yourself. Take pictures of everything before you hand over the keys. I requested a final receipt and was told they don’t provide those. I hope they don’t pull any bs later.

First, the car I rented was fine, I didn't like it but it served it's purpose, was clean, and didn't breakdown. That's really what you pay for. My issue is the wildly inconsistent customer service which is mostly only accessible using the chat feature of the app though one agent did call when I requested them to. And that's the reason it has two stars rather than one. Some agents were actually very considerate, attentive, responsive, empathetic, and knowledgeable. They were rare. Most made the chat feature time out while I waited for a response. Just now, I was finally able to get an agent that provided a receipt but it took 3 attempts over 5 days to get an agent who actually could take care of a simple task, and did so in less than a minute. So simple yet it was so hard and why wasn't the receipt generated and sent automatically? Why couldn't I get it directly via the app without going through customer support? Both the "surfers" were great, good representatives but both said that they had to deal with customers complaining about the customer service agents.

Taveling from Europe to LAX Was told to get black Uber to reach Kyte location a few miles away using provided vouchers. Seemed like a good idea, only to have my card charged by Uber disregarding any voucher. Talked to customer service who refused to refund the Uber fee as the address on file with Uber was not the exact address of the kyte parking lot! The Uber driver couldn't find it and dropped us at the end of the lot! For his excuse it was raining and night time and it was our first experience with Kyte. Then on the way back again Uber did not take in consideration our voucher and charged us for the trip from kyte to LAX. A few days later when i figured it out I contact again customer service to see why voucher not taken by Uber. Then I am offered a $20 refund when the Uber did cost us around $75! Kyte required that we call Uber black and then their voucher would cover only $20 I was led to believe that the vouchers would cover the round trip between LAX and Kyte's location since they would not deliver the car to the airport! I still give a 2 stars as customer service is responsive even so I think that the business model for airport rental is flawed! As a result I canceled my reservation for next month as I will be back in LA...