KyteReviews of kyte.site

The car delivery and pick-up to/from my location were very convenient and made easy. The delivery surfer was about 15 min. late but I was notified. The pickup surfer was right on time. Both surfers were very friendly and professional. The car was almost brand new and very clean. The text notifications were helpful. The app was a bit clunky and frustrating at times (ie didn’t align with text notifications, didn’t show where my surfer was, wasn’t working properly for the drop-off surfer, which delayed that process). Overall, it was a positive experience and I plan to use Kyte again.

We used Kyte for a 3 week holiday touring around California and Nevada. We flew into San Francisco. Unfortunately, Kyte doesn’t deliver directly to the airport but do arrange to drop off at a BART station a few stops away. The price was much better than traditional car hire companies; however, this is reflected in the car. We ordered a saloon and were given a Nissan Altima. The standard messaging from Kyte says that the delivery driver (the surfer) cleans and sanitises the car before delivery. The bodywork of the car was clean but the interior was quite dirty. I had to buy glass cleaner for the inside of the windscreen as it was filthy and I couldn’t see for the glare in bright sunshine. All wheels had been curbed and there was some minor bodywork damage on the car too, although this wasn’t surprising given the mileage of the car which was 28k, by far the highest I have ever had in a hire car. That said, the car did not miss a beat in the 3 weeks I had it (we covered over 3k miles). The pickup surfer was on time at the same spot at the BART station at the end of the hire period. Communication via the app was always responsive; I only ever had to wait a few minutes for answers to any questions. Kyte offers to refuel the car at the end ‘at current market prices’. We decided to take them up on this offer; however, a text from them just before we dropped the car off said they would refuel at $6.80 per gallon as this was the average price for fuel in San Francisco at the time. This just wasn’t true as we had paid no more than $5.80 per gallon at the time. Only resulted in a few dollars difference so we weren’t too upset about that. I would use Kyte again despite these niggles but if a ‘traditional’ hire company was only a few dollars more, I’d probably use them as I know I’d get a newer, cleaner car that I’d be able to pick up at the airport.