KV SupplyReviews of kvsupply.com

Never had an issue until KV Supply was purchased by Lambert. The last two times I ordered vaccines for our rescue I got extremely slow ordering, incorrect debit card charges, and back-ordered vaccines that I was asked to wait for additional weeks after initially being promised a firm delivery date. These merged companies need to get their act together.

I'm updating this because I still have not heard from anyone. It has now been over two weeks. I just had to pay $200 to my vet for prescriptions I tried to order from these people. After I posted this, I read the other reviews. Apparently, the company changed hands. KV was highly recommended me by a friend who used them many years ago. Obviously things have changed since he used them. I have tried for over a week to get my prescription filled. I was told that KV contracts with a pharmacy. Either KV or the pharmacy or the communication between the two does not work. I am hanging in there because their prices are much better than my Vet's. I'm retired, so money is something I must consider. Unfortunately, since they have delayed getting the products to me, I will have to purchase from my vet. I hope this gets figured out before I have to renew the prescriptions in six months.

If I could give Zero stars I would. I did all the right things and KV Supply dropped the ball. I ordered an expensive Rx for my dog, one he just started and will be taking the rest of his life - at least several years. Placed the order with all the correct Vet information so they could fax for an Rx. The next day I received an email saying a "package" from your order has shipped. Great, just what I wanted to here after reading negative reviews, but took a chance anyway. I WAS WRONG! A week later no package. I checked the email again and what the shipped "package" was, was a coupon sent by email. Sorry, but that is not a package. I should have read the email more carefully the first time. I called and spoke to customer service who said they would check on the order with the pharmacy and get back to me. I waited all day, no response. I called back late in the day and customer service told be that the Vet has not responded. !) I find that hard to believe, I called the Vet the day I placed the order to give them a heads up. 2) Why didn't someone contact me over the past 9 days? So my order was just sitting there until I followed up today. I had to cancel the order and will be getting the medication from my Vet at nearly double the price. BTW my vet and their staff is very good about recording communications they receive, I picked up the medication I needed today and they had no request from KV for an Rx. I should have trusted the reviewers. I took a chance because I saw that the Sales manager had actually responded to most of the negative reviews. I thought that was a good proactive move on her part. Looked her up on Linkedin and she has been with the company 17 years. I thought I'd give them a chance. Now I'm here writing a negative review and will post it elsewhere. I also discovered the pharmacy they are using as of Jan 2017 is called Pets Choice, run by Lambert Pet Supplies aka Lambriar who has a history of supplying puppy mills. How did KV get involved with them and was there no vetting process. All in all, shopping for pet medications online has left a bad taste in my mouth. Unfortunately there seems to be no reputable suppliers online. Buyer Beware!

I had previously given one star bc of a fiasco regarding my order of Lactaid ringers for my cat. I received, like many of you did, and email from Ms Lloyd. Never had an issue with KV Supply until this transition. Since they already had my vets refills in system, I looked up the lactaid ringers on their website on 12/24 and the site stated that it was in stock and would be sent out for to day delivery on 12/26. I called customer service and a new employee was giving me erroneous info when supervisor, Carrie, intervened bc she overheard what he was saying. She was helpful in the past fiasco. I did not received the order email but by 12/26 had not received a tracking number. I called customer service again and was told that Carrie had put a note to make sure that was sent out immediately. I received the tracking number and the order in two days. Thank you Carrie for staying on top of it. The problem is that this company is using a pharmacy that is separate from them and seems to be incompetent. I was told they are creating their own. Until they get the med situation together, they may not want to sell or promote them bc it is hurting the company as a whole based on the many reviewers below who are abandoning the company.

I ordered my dog's medicine on 12/23, it waws approved by my vet and faxed to KV supplies on 12/26. Nothing, no medications, excuses when I call customer service. Today, I was supposed to received a tracking number. No call back, nothing. Pathetic. I'm cancelling my order NOW.

I placed an order. I never got it I called KV Vet several times. The 2nd to last call they told me the order shipped and would receive a tracking number the next day. I called the next day and they said they had not shipped the order. At that point I gave up and canceled the order

I honestly do not need another canned response from Tracy. It is the exact same thing to everyone - with only the name changed - and does not offer any solution to the individual who experienced the grief. Will you pay for my extra pills I need to keep my dog on the meds for the next week? Past experiences with this company were fine. Current were/are awful. I placed a prescription request on 12/6 and received an email confirmation that same day. I called KV Supply customer service to follow-up several times and each time I called I has on hold for well over ½ hour. When they answered they could not give me any answer as to whether or not they had the prescription from my Vet yet. They said there was no phone number I could call directly to the pharmacy and all they could do was email the pharmacy to see if they had the response from the Vet and then would get back to me - which they never did. Last week, Dec 13th, I talked to a KV Supply Customer Service Supervisor who explained their prescription drug processing to me::KV Supply would send a fax request to the Vet every day and if there was no response after a few days, they would call the Vet. She had no explanation as to why this was not done with my order but she would follow up. She told me that she could take a verbal from the Vet and that she had documented my order to ship via next-day delivery. She promised to follow-up with my Vet with instructions. I have lost track of a few days worth of calls but when my Vet tried to call in the verbal prescription, it was not accepted - and there was still no FAX to the Vet's office. At one point I called the pharmacy number which I had gotten from my Vet and spoke to Mary. Mary indicated they would take the verbal from the Vet and told me there were many issues with KV Supply orders since the sale of the company. She could not verify the next-day delivery note since that could only be authorized by KV Supply and she worked for another company that was the ‘fulfillment pharmacy’ for KV Supply and several other companies. On Saturday the 17th I received a call and was told that KV Supply had called my Vet and left instructions so my Vet could phone the pharmacy. On Sunday December 18th my Vet tried to fax the prescription over and received no answer to their FAX attempt but their FAX is set to keep trying until the other side did answer. Monday my Vet finally did receive a FAX request from KV Supply which they responded to, on Monday the 19th in the morning. My order was not shipped until 5:00 PM yesterday, the 21st – via regular mail – with expected delivery 12/28. I have no more medication after today and started this process more than 2 weeks ago! Calling the Customer Service number late today was no help since the company answering the phone at 7:30 PM EST could not do anything except ask to have ‘regular’ Customer Service call me back the next day. Although within the time that KV Vet indicates they are open for business, (Monday - Friday, 8:00 am - 8:00 pm (ET).Katrina also indicated no one could have possibly offered next-day delivery since they only use ground service – and she could merely check exactly what I had (the tracking number status) and could not authorize anything else – or re-ship with next day delivery because that would require another prescription from the Vet. I see many other complaints that indicate the exact same experience. What a nightmare! I will now have to purchase a week of pills from my Vet at a very high cost just to get by until I receive this prescription.

I have ordered from KV Vet for many years. Since the merger, I tried to order my HW meds, which were already on file. Had to call to find out I had to re-enter all of my information. Ok - new computer system, so inconvenient but not impossible. Got an email saying on backorder. Two weeks later - still not shipped. Sent an email to inquire. Did not get any response, except got an email that said "shipping soon." Finally called them. Said one of my scripts was not current. I don't think that is right, but whatever. Asked to just cancel the second one and send me the first one. WORST CUSTOMER COMMUNICATION EVER. Taking my business elsewhere.