KV SupplyReviews of kvsupply.com

Ordered Heart Gard 8/30/17. Had problems ordering because their system couldn't handle PayPal. Ordered via phone. NEVER got an email confirmation; NEVER got a phone call. I called them several times and they gave me some lame excuse about the pharmacy. Now at 9/12/17 STILL do not have the Heartgard. They gave my vet the wrong fax number, too. They just don't have their act together AT ALL! STEER CLEAR OF THEM!

KV supply is no longer a good company,it has been sold 2 times since 2013. It is now owned by TABcom LLC the same company that owns 1800Petssupplies.com, Horse.com and Dog.com . It has raised it's prices,closed it's original operation in Davis City and consolidated it's operation. Discounts are a scam and prices are higher. There are much better sites out there. Shop and you will do much better then the KV supply site.

This company is a joke and definitely do not have pets best interest in mind. I put in an order for heartguard 2.5 weeks ago. I finally called to see what was going on and they said they were waiting for my vet to approve the order. When I called my vet who I have been using for 20+ years, they said they never received it and would call the company to approve it. If after 2.5 weeks, the company never heard a response, you would think that they would follow up with my vet or myself. Now my dogs are past due on their heart worm medication and the order is still just processing so who knows if I'll ever see it. Worst company. Will NEVER use them again!

Don't use these guys to refill pets meds. I placed a order on 7/27/17 and was emailed stating it would ship on 7/31/17. It is 8/03/17 and it still hasn't shipped. I called trying to find out what the delay was and was told I didn't have my vet call. It didn't state anywhere on the order I needed to have them call. It asked for the vets information and prescription number and I provided everything it asked for. I never received call stating I needed to do more to receive my order.

Buyer beware and read the reviews. They are not godd at shipping nor customer service. KVSupply was recommended to me by my dog trainer. I ordered a basket muzzle for my dog. I needed it the next day for a nail trim session with my trainer. I paid $27.99 for NEXT Business day. This was on a Monday. I received the muzzle on Wednesday. When I requested they refund the difference for misssing the deadline they mentioned somewhere on there website it states deadline is 2pm. I looked when ordering and did not see that. I seriously searched the main part of their website. You have to dig down into the bottom of website to find that, which I did after the fact. It even states "as a rule you can expect orders that ship next day to take 2-3 days." Had I of known this when ordering I would not have paid double the price for shipping then the actual product. Nice "get out clause" KV Pet Supply. And even their response time to my emails was very slow. Never again! I'll stay local or shop Amazon. Very disappointed customer!

Be aware, this is NOT A PHARMACY. They only are a middlemen in this whole thing! You won't find any information about that. I ordered a medication for my dog (Vetmedin) . My dog really depends on this medication. They emailed me, that the order is going to ship next day. After 7 days I called and they told me I need RX. So I had to send the RX. It took about 3 days to get the RX to them, and as of today , which is 15 days post ordering , the medication is still not shipped out. They will answer your questions about the order via e mail and by the phone, but be aware agents have no clue what is going on. If you ask a question through email and it is not convenient question, they will ignore your email! In conclusion, recount your need. If you need it fast go to other online place! This is not a place for you to be help fast. As for me, 15 days went by and no medication in my hands!

Ordered 18 boxes of flea control products on sale, for $70+ and waited 9 days, no products. Checked credit card and was billed $4.00 for one box. Called and was told they ran out and should have gotten an e-mail. My order was cancelled and no one informed me. My cats are past due for treatment and had to order from amazon instead. They did not care and offered no consideration for this error. Another representative, can't say customer service representative, because there was no customer service, said they don't send e-mails when an item is out of stock, it is up to the customer to check status of order. She actually hung up on me when I said I would no longer continue to order from them. New owner's are terrible, didn't used to be this way, don't buy anything from these people.

AFTER READING ALL THE BAD REVIEWS, AND WAITING OVER 4 WEEKS FOR AN UNRECEIVED CATALOG. I CAN SEE ANOTHER VERY GOOD COMPANY HAS GONE TO HELL. WILL TAKE MY 12 YRS. OF BUSINESS ELSE WHERE.