KV SupplyReviews of kvsupply.com

I ordered my items from my mobile phone and the experience has improved greatly.

I will never work with this company again. Since changing ownership I have received the absolute worst service. The order taker didn't tell me they had changed ownership. She didn't tell me that my pets prescription had run out. She didn't tell me that they no longer ship from their facility in Nebraska and it would take over 2 weeks to ship to me. They didn't ask for my vet's phone number and proceeded to fax her at a number that wasn't hers, and this was both before and after my vet called to give them the correct information. I have spent over 3 hours on hold and still do not have my order resolved. I have tried to cancel and can't even get my order cancelled. Their customer service reps promise anything to get you off of the phone and they repeatedly interrupted me as I was trying to explain things. Then they don't take any actions or call back as promised. My pet depends on her medication to keep her alive. I've waited 3 weeks.....and nothing.

It appears this company has been bought out by someone else. That is no excuse for letting down the many customers that have been left hanging trying to find a source for medication that is necessary and/or possibly life threatening.

Save yourself frustration and do not order from this company anymore. I have placed orders with this company for years and never had a problem. Now I am experiencing really bad service. Promises of delivery dates broken, promises of customer service callbacks broken, wasted time on the phone with customer service. On my last phone call with customer service, I started asking questions about the company and was told KV was bought out by someone else. This most likely explains the decline.

It seems as if many disagree with me and those who gave positives will soon change their mind. IMPORTANT FOR BUYERS OF RX NEDS TO READ? I ordered Lactaid Ringers for my cat who has to be hydrated once a day. He is doing great. It seems the the Rex portion of the company is now called Tab Com. Prior to this, I would receive my order within 3 days. My vet is prompt about approving RX. I received an email stating that ringers were sent out on 11/15. I had visitors my vet the day before and she said the approval fax had been sent to KV. 3 days later I receive a box with just the needles and syringes. I immediately call KV customer service and speak to a woman named Linda. She said she would look into it and call me back. I recalled her about 45 minutes later and she was annoyed stating that she had sent a fax to the ware house and it was only about 1/2 an hour. I patiently waited over 2 hours and received no call. I called again as it was about 5 pm EST. I spoke to someone who connected me with the supervisor Carrie. She was very nice and said that she would call me Friday morning to give me the tracking number and have the fluids sent overnight for a Sat deliver. She stated that my vet never responded to the RX approval. I called my vet and they were emphatic that this was not true. Carrie also stated that it would have taken 24 hours for the warehouse to respond to Linda's email. Why did Linda not tell me this and why did she not tell me if there was confusion with RX since that was on my order as an issue. Carrie stated that "we are trying to get ourselves together" in the transition. She promised to call me in the morning with the tracking number with overnight service with UPS to be delivered Saturday. Yesterday, I waited until 2 pm and still no call from Carrie. I called KV again and this time spoke to Brittany, who said that Carrie was on another call and she would call the warehouse. She called me back an stated that it would go out overnight for Sat delivery. She sent me an email with the tracking number and stated that I would receive it on Sat. Saturday morning I check the UPS tracking and it stated that it would not be delivered until Monday. I called UPS and they told me that Saturday deliver was never requested by KV Suppliers. I live in Manhattan where there is Saturday delivery Besides the incompetence and unprofessionalism, KV showed no compassion towards a sick pet. Let's see how many of your 4 and 5 stars stay that way. D. Vega

Worst Buying Experience Ever. I ordered what said was some "In Stock" Heartgard. After a week of no shipping information I got a e-mail claiming it was on backorder. OK. So now it is 2 weeks later and on Wednesday I e-mail to ask how it is coming with no reply. Then on Thursday I call and am told they e-mailed the department that could help me and would call me back with the information before they left at 8 Pm or 10:30 Am the next day. Well believe it or not I never got that call. So on Friday (today) I call again and am told the same thing. I say " are you really going to call by 8 PM becasue I was told that yesterday." Oh yes she says. I assure you I will call you before I leave with updated information. Well it is now 8:47 and I got no call. I will be calling Monday to cancel my order and I WILL NEVER do buisness with these people again.

Placed order, never received. Contacted company by phone who informed me that they were bought out by another company and would check into my order and would phone me within 24 hours. Never heard from them again.

Since the merger, this company has gone to crap...orders that used to take 5 days to receive now take over 2 weeks. I placed an order on Oct 27th, and then cancelled it on Nov 2nd because it was taking way too long to process, and then they still billed me on Nov 5th for the order, and when I called to have them credit the $ back to me, they refused and said that they couldn't stop the order in 2 days time....seriously? So now, I have to spend my money on the shipping costs to send the order back in order to have them credit my account back....needless to say, don't order from here, they now suck, and I'll never order from here again.