Jim & Jane H.
Kuru Cares
You helped me even though I was returning shoes that were not suitable for my flat, over prorated feet.
Response from KURU FootwearSep 13, 2024
Thank you so much for giving KURU shoes a shot!

KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Jim & Jane H.
You helped me even though I was returning shoes that were not suitable for my flat, over prorated feet.
Response from KURU FootwearSep 13, 2024
Thank you so much for giving KURU shoes a shot!
MAB
Quick precise answers. Straight to the point and that is what I like.
Response from KURU FootwearSep 13, 2024
Thank you for your feedback! I am so happy we could help!
Debby L.
Received mail from this company even though I have never ordered, let alone heard of them. When I reached out I was told they rented my info from a 3rd party. 1st of all you cant rent information you buy it or steal it. 2nd when I asked for the 3rd partys name they can not tell me (we'll see if my lawyer can find out) and 3rd to get off thw list I had to tell them the address because they "cant find it" so they have a magical database of stolen emails, phone numbers, names and addresses) and cant find it when I want to cancel??? The lady on the phone was a smartass and very rude THE REPLY SAYS THIS IS LEGAL TO TAKE NUMBERS FROM 3RD PARTYS WELL I WANT TO KNOW WHICH 3RD PARTY IT WAS BECAUSE I never GIVE MY MIDDLE INITIAL WHEN ORDERING AND THEY HAVE IT, ALSO JUST BECAUSE IT IS LEGAL DOES. NOT MAKE IT ETHICAL EVEN IF THE SHOES WERENT FUGLY I WOULDNT ORDER WITH WHAT I KNOW
Response from KURU FootwearSep 13, 2024
I'm so sorry to hear about your experience, and we take your concerns seriously. At KURU, we use a system that many companies utilize to help find new customers. We work with third-party companies that have large databases of customer information based on shopping habits across various retailers. These companies allow advertisers, like KURU, to access lists of people who might be interested in our products. This is a standard practice in the industry. However, we understand your frustration, and we want to ensure you're removed from any future mailings. If you'd like, we can assist you with this directly by confirming your address to ensure it's completely removed from our system. We also apologize if your interaction with our team did not meet your expectations. That's not the experience we aim for, and we’ll be addressing this internally to improve. I have requested more information through Trust Pilot, such as a phone number or email address so that I can reach out to you directly and make sure you will no longer receive any mail from us. If you can update that information, it would help me out. You are also welcome to email me directly at [email protected] and I will respond as quickly as possible. Thank you for bringing this to our attention, and we're here to help resolve this for you.
Helen D.
My customer service call is probably the best call I've had...maybe ever! It was answered by a very pleasant person within a minute, my question answered, and a resulting return created within less than another minute. Amazing service!
Response from KURU FootwearSep 13, 2024
Thank you so much for giving our shoes a shot!
Diane E.
I love my Kurus and was disappointed that my new ones didn't fit quite right. I got the help I needed from customer service quickly, clearly, and politely. I'm sticking with Kurus for my plantar fasciitis.
Response from KURU FootwearSep 13, 2024
I am so happy you love your KURU shoes! Thank you for your feedback.
Ken B.
Kuru Quantum2 are the best and most comfortable shoe I’ve ever worn. Nuff said’
Response from KURU FootwearSep 13, 2024
Amazing! Thank you for sharing your experience. I'm so happy they are comfortable for you.
Lois
Customer service responded quickly and gave me some helpful suggestions to do to keep my heel from sliding out. I'll get some heel pads to put in the shoes to see if this works.
Response from KURU FootwearSep 13, 2024
THank you for giving KURU Shoes a shot! Please keep us updated!
Jenalyn C.
First time buyer. Wasn’t sure how the shoes would fit. Didn’t work out with me. Inquired on return, they got back to me. Very good customer service😊
Response from KURU FootwearSep 12, 2024
I'm sorry they didn't work out but I'm so happy you were able to have a great experience with your return!