KURU FootwearKURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Victoria
These are my favorite shoes. I have five different pairs and I wear them every day.
Response from KURU FootwearSep 19, 2024
We are so happy to hear how much you love your shoes! Thank you for being the best part of KURU.
CCM
Love customer service! Customer service listens and provides useful relevant information.
Response from KURU FootwearSep 19, 2024
And we love you! THank you for your feedback, we are happy to provide great service!
Ashley D.
Love their shoes, help my feet sooo much and always great customer service! Customer for life!
Response from KURU FootwearSep 17, 2024
Oh I'm so happy to hear your shoes have helped your feet! Thank you for your feedback!
Joseph S.
I had an issue with the clarity of the ordering process and I inadvertently added an unwanted item. My mistake was promptly corrected.
Response from KURU FootwearSep 17, 2024
This is the service we aim to provide. I hope you love your shoes!
Jeff H.
I ordered shoes for my nurse wife, $182.00 The first email I received was return to check out to complete order. I ignored that and waited a day for a confirmation of order. I got two more emails, return to checkout to complete order. The third day I got a confirmation of order, followed by, return to checkout to complete order. I called the given number for customer support and they confirmed order and shipping. Still I got email after email which changed to buy these, buy that, which is frustrating when you're only trying to track an order. Let me add, I watched the paid actor nurses, swearing about these shoes and how great they are. I then started looking at all reviews and the commonality was, how great customer service was with the return, after return, after return. Fast forward, the shoes came, box crushed. Oh how cheaply they were made and even though I ordered a 1/2 size bigger, they were one size smaller than tagged. Yes, like the reviews, customer service was, "Johnny on the spot" (sorry Johnny), and why? Because they shipped through FedEx and you have to return through UPS. Which deducts 10% of your purchase price. Folks, this company isn't making money on shoes, they're making money on returns. #trustpolit you should be ashamed to back this company. Now we know you're equally bogus.
Response from KURU FootwearSep 17, 2024
I'm so sorry to hear about your frustrating experience and appreciate you taking the time to share your feedback. It sounds like there were multiple issues with your order, from confusing emails to shipping troubles and sizing. This certainly isn’t the experience we aim to provide, and we apologize for the inconvenience. I am sorry that you received an email prompting you to check out when you already had done so. I know that is confusing. It seems as though the email was sent in error, and I am sorry for any inconvenience this may have caused. I've unsubscribed you from our email newsletter, however, and you won't receive any more of those after 48 hours. I wanted to clarify, though, that the portion of your refund that you didn't receive is because your order included our shipping protection, which is 6.00. This shipping protection is a guarantee that if your package is lost, damaged, or stolen, we would be able to replace it right away. The shipping protection can be removed from the cart at checkout, but is non refundable once the service is used. With the exception of the shipping protection, your full refund was issued. The reason we offer returns through UPS is because we use happy returns with a QR code instead of a printable label, so it doesn't cost you anything at all to send the shoes back. With that said, we want your experience to be a great one. I have sent you an email so that we can resolve this problem directly. Please check your inbox, and if you have any further questions or concerns, please feel free to reach out directly at [email protected] and I will answer as quickly as possible.
C. B.
Ordered the Quantum 2.0 to replace the year old Quantum that were showing their age. I loved the Quantum and was looking forward to the new shoes. The Quantum 2.0 did not fit like the Quantum. I ordered the same size (Women's 10.5, Wide) but the new shoes were tight. Toes felt squeezed. Even checked the box to see if they had sent the wrong size. Nope, clearly marked 10.5 W. Got my old Quantum and held them up together. Obvious to me the new shoe was shorter than the old shoe. Got out my trusty measuring tape, that I use frequently since I make quilts. The difference in length is easily 3/8 to 4/8 of an inch. So disappointed. Loved the fit and ease of my 1st Quantum. Declined to order up a size--just felt the 2.0 was different. If I get back to Salt Lake City will seek out the shoe store again and see about being fitted. The exchange, etc. was handled very professionally. Just sad. Let me know if you go back to the original Quantum . . .
Response from KURU FootwearSep 17, 2024
Thank you for your detailed feedback! We're sorry to hear that the Quantum 2.0 didn't meet your expectations, especially after loving your original pair. We truly appreciate your trust in KURU and are glad to hear the exchange process was smooth, though we understand your disappointment. Your insights on the sizing difference are invaluable, and we'll definitely pass this along to our team for review. If we make any updates to the Quantum line, especially going back to the original design, we’ll be sure to let you know! Thank you again for your loyalty, and we hope to see you in Salt Lake City for that perfect fit!
Salvatore T.
I Purchased kurus chicane a year ago. I put in orthotics about six months ago however I could not find My insoles when I wanted to put them back into the kurus. The representative said if your insoles are in stock, we can ship them with no charges to you. Thank you so much.
Response from KURU FootwearSep 17, 2024
We're always happy to send extra insoles whenever you need. Thank you again!
haslett
Shoes have been great, after 5 months there was some areas falling apart but they held to there warranty and I appreciate it! Highly recommend
Response from KURU FootwearSep 17, 2024
I'm sorry to hear that your shoes didn't hold up well, but I'm so happy we could resolve that for you with our warranty. Thank you for giving our shoes a shot!
