KURU FootwearReviews of kurufootwear.com

Response from KURU FootwearOct 15, 2025

Oh no, this is absolutely not the kind of experience we want you to have. Our inboxes have been running smoothly for quite some time now, so I would really love the chance to look into what went wrong here. Since your review was left anonymously, I wasn’t able to locate your order, but I’ve requested more information through Trustpilot so I can dig in and make sure this gets sorted properly. For reference, our orders typically take around 6 to 8 days for delivery within the USA, and up to 20 days on average for international shipments, but that also varies based on customs ports. While we do provide tracking numbers, we don’t have a system that automatically alerts us if a package stalls or gets lost in transit, so I’m genuinely glad you reached out. From your update, it looks like a refund was issued, and that can take a few business days to show up on your statement. It’s true that reviews sometimes highlight the rough moments like lost packages or defects, since those tend to motivate people to post. But rest assured, we stand firmly behind our products and always make it right when things go sideways. Thousands of orders leave our warehouses every day, and the number of issues is a tiny fraction of the whole picture. Hopefully, you’ve also seen our replies and can tell how seriously we take care of our customers. I’m looking forward to connecting with you directly to make sure this gets resolved.

Response from KURU FootwearSep 29, 2025

Thank you so much for being a loyal part of the KURU family for nearly a decade! 💚 We’re thrilled to hear how much relief and comfort you’ve found with our shoes over the years, and it makes us so happy to know they’ve supported your journey with plantar fasciitis. We appreciate your feedback about style changes—it’s always helpful for us to hear from longtime customers. We’re also glad you found a quick fix for that squeak in your RENEW pair! We can’t wait for you to find your next favorite style with us.

Response from KURU FootwearSep 22, 2025

Thank you for sharing your experience with us. I can understand how frustrating it must have been to have the soles come apart after just a few days of use, especially with the demands of your work as a chef. That’s not the experience we want for you, and I’m truly sorry for the disappointment. I looked into this for you, and I see the return for your order was processed smoothly. What wasn’t refunded originally was a total of $11.35. This included $5.35 for the extended 60-day trial you added at checkout (a service rather than a product, so normally non-refundable), as well as $6.00 for selecting a FedEx printable shipping label. We do offer FREE returns when customers choose the Happy Returns QR code option via UPS, but FedEx labels do carry that fee. That said, I’ve gone ahead and made a one-time exception and issued a refund for the full $11.35. For future reference, the extended trial allows 60 days to try out your shoes instead of the standard 45, and our free Happy Returns option is always available for returns. In addition, the soles should absolutely not be peeling after only a few days of wear. That’s considered a defect, and our warranty covers issues like this for 6 months—we would have been happy to replace those shoes at no cost under that policy. We truly appreciate your feedback and will use it to improve both our quality control and our service.

Response from KURU FootwearSep 16, 2025

We’re truly sorry to hear about the experience you’ve had with your shoes. We completely understand how frustrating it must be when a pair doesn’t hold up as expected. We do have a warranty policy that covers defects for 6 months, but since your purchase was in January—about 9 months ago—you were offered the $25 credit instead of a full replacement. That said, I’d be more than happy to personally discuss this with you and see what else can be done to resolve the problem more satisfactorily. Currently, I don’t have enough information to locate your account. I’ve requested details through Trustpilot, but you’re also welcome to email me directly at [email protected] , and I’ll personally reply. UPDATE 9/17/25: Please check your email inbox as we've contacted you to resolve this problem directly. Thank you so much!

Response from KURU FootwearSep 2, 2025

We’re so sorry to hear you felt disappointed with your experience, especially after your background working in the outdoor industry. We truly appreciate you giving our shoes a try, and I’d like to help clear up the charges on your order and refund. Our standard shipping timeframe is about 8 days, which is shown at checkout with an estimated delivery window. You checked out as a guest, so the $8.99 shipping fee was applied—this is normally waived when customers create an account and sign in before ordering. You also opted into our extended 60-day trial and shipping protection for $4.99, which covers loss, theft, and damage for quicker replacements, as well as extending your return window from 45 to 60 days. Lastly, you paid $10.12 in taxes, which will be included in your final refund. While shipping and protection fees are not typically refundable, I completely understand your frustration, so I’ve gone ahead and issued a one-time exception refund of $14.67 to cover those charges. You’ll see that credit on your card within a few business days. Once your return is received, your refund for the shoes and tax will be automatically issued in full. I hope this clears things up and shows how much we appreciate you giving us a chance. I’ll also send these details to your email so you have them on hand.

Response from KURU FootwearAug 25, 2025

This is so amazing, and we love to hear the stories of relief from our customers. Thank you so much for giving KURU shoes a shot!

Response from KURU FootwearAug 25, 2025

We try to make sure you get an answer to your email questions quickly. We're so happy we could help! Thank you so much for choosing KURU!

Response from KURU FootwearAug 22, 2025

We’re so glad to hear that two of our team members provided you with such wonderful support, and we’ll be sure to pass along your kind words. We’re also sorry that your first experience didn’t meet expectations. Feedback like this is invaluable—it helps us celebrate those who go above and beyond while also improving where needed.