KURU FootwearKURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Susan C.
Customer service was really helpful, patient & knowledgeable
Response from KURU FootwearJun 15, 2026
Thank you for the kind words! We're thrilled to hear that our customer service team was helpful, patient, and knowledgeable. Providing excellent support is something we strive for every day, and it's wonderful to know your experience reflected that. We truly appreciate your feedback and your support of KURU!
Francisco E.
Sent a picture of the loop that was falling apart of shoes that I purchased a couple of months ago and was told to keep my shoes and gave me credit for new ones. That was awesome.
Response from KURU FootwearJun 15, 2026
It's great to hear that our team was able to help! We know it's disappointing when a newer pair starts showing signs of wear, so we're glad the warranty process was smooth and that you received credit toward a replacement pair. Thank you for giving us the opportunity to make things right, and we appreciate you sharing your experience. We hope your new KURUs serve you well for many miles to come!
Wendy B.
Quick customer service, fixed issue promptly.
Response from KURU FootwearJun 15, 2026
Thank you for sharing your experience! We're so glad our team was able to resolve the issue quickly and provide the support you needed. We appreciate your feedback and are grateful for the opportunity to help. Enjoy your KURUs!
Kathy F.
Several shoes and the sandal I looked at were not available in size 7, 7.5, nor 8. This has happened a number of times when I have shopped online. I do appreciate the bot advice and verification, and the follow up I have received to my email, and am very happy being able to buy a 2nd pair of shoes of the same kind as my first pair. For me, I cannot walk in what is considered a platform sole, so immediately I bypass those, nor do I like hiking shoes, I already have what will last for years. Thank you for the customer support service you give your clients.
Response from KURU FootwearJun 12, 2026
Thank you for your thoughtful feedback and for being a returning customer! We're delighted to hear you've found another pair you love and that our customer support team has been helpful along the way. We also appreciate you sharing your experience with sizing availability. Sandals are currently only offered in whole sizes, so we generally recommend sizing up from a 7.5 to an 8. At the moment, the only sandal styles unavailable in size 8 are the brown CODA Aika and the LOMA Tila, which is one of our platform styles. We took a close look at our current inventory and, outside of Last Chance styles that are being discontinued, only two shoe styles currently have a single colorway unavailable in size 7.5 or 8. In other words, nearly every active shoe style is available in your size today. Since platform soles and hiking shoes aren't what you're looking for, it may be that finding the right style is proving more challenging than finding the right size. Our GURU Team would love to help narrow down the options and point you toward styles that fit your preferences. You can reach us anytime at [email protected]. Thank you again for your kind words and for letting us put our best foot forward for you!
Anita I.
Easy to exchange
Response from KURU FootwearJun 11, 2026
Well, that sounds like a perfect fit! We're thrilled the exchange process was quick and easy. Getting you into the right pair shouldn't feel like a marathon, so we're glad everything stepped into place smoothly. Thanks for sharing the love, and we hope your new shoes are a sole-mate match.
LISA
My sneakers are amazingly comfortable but they were a little too big. I called and was connected with a Kuru Guru who made the whole exchange process very simple. It was like talking to a long time good friend. Kuru provides great quality products and customer service that is second to none. I highly recommend Kuru and will definitely be buying more!
Response from KURU FootwearJun 11, 2026
Well, this review has us kicking up our heels! We're so glad your KURU Guru made the exchange process a walk in the park and that you felt like you were chatting with an old friend along the way. While the first pair was a little big, it sounds like we got you one step closer to the perfect fit. Thank you for the kind words about both our shoes and our customer service. Knowing you'd recommend KURU and plan to come back for more is the kind of compliment that keeps us putting our best foot forward. We can't wait to help you find your next sole-mate!
Harper W.
Helped me with a return when the automated return said it couldn't. Quick and courteous!
Response from KURU FootwearJun 11, 2026
Sometimes technology trips over its own shoelaces, but we're glad our team could step in and get your return sorted out quickly. Thanks for the kind words about the speedy and courteous service. We're always happy to go the extra mile to keep things moving in the right direction. Thanks for sharing your experience!
Lillian M.
The customer service representative was a real person. They were helpful and had a very pleasant attitude. I got an immediate solution to the reason I was calling.
Response from KURU FootwearJun 11, 2026
Well, this review put a little extra spring in our step! We're delighted to hear you connected with a helpful team member who was able to provide a quick solution and make the experience a pleasant one. We believe great customer service starts with real people who genuinely care, so your kind words mean the world to us. Thanks for taking the time to share your experience and for letting us help get things back on the right foot!
