KURU Footwear Reviews | Read Customer Reviews of kurufootwear.com

KURU Footwear Reviews | Read Customer Reviews of kurufootwear.com

KURU Footwear reviews

925 approved reviews, newest moderated first

Ashok S.
Jun 18, 2026
Incredible customer service
I had purchased the Kuru Draft 2 SmokeyGrey-Chestnut slipper in size 8 which was too large for my feet. Upon messaging Kuru help I received an immediate response with a link to return my shoes. I did that. Within days I received size 7.5. Even that was loose around my heels. I called the help line but they were closed for the weekend. Their system detected the missed call and sent me an email. The Kuru help guru recommended I buy another pair with full heel cover. I was impressed. I am going to try their suggestion and hope it will fit.
Response from KURU FootwearJun 22, 2026
Thanks for sharing your experience! We're glad our Guru team was able to help you quickly with the exchange and follow up after your call. Fit can be a bit of a moving target, and we appreciate you working through it with us. We’re hopeful the full heel-cover style our Guru recommended will give you the secure fit you’re looking for. Thanks for sticking with KURU—we’re here if you need anything else!
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Ben S.
Jun 18, 2026
3rd party entered incorrect shipping…
3rd party entered incorrect shipping address. Emailed direct and shipping address was corrected immediately.
Response from KURU FootwearJun 22, 2026
Thank you for sharing your experience! We're glad we could help get things back on track when the wrong shipping address was entered. Sometimes a small detour happens before a package finds its way home, and we're happy our Guru team was able to make the correction quickly. Thanks for choosing KURU!
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Luna
Jun 18, 2026
I have recommended Kuru dozens of times…
I have recommended Kuru dozens of times to folks with foot issues. The customer service is top-notch. The website is user-friendly and, while the prices are not inexpensive, they are not unreasonable given the quality and design. I live in my slippers when I am in the house and I am convinced it has "cured" my plantar fasciitis. My only "complaint" is the lack of anything pretty. I think some of the designs could be made much more attractive. For example, the best-looking (non-orthopedic looking) products, are the Roam sneaker and Loma sandal. I have both in black and white. A patent leather or a leopard print, for example, would upgrade them and make them look more hip. I encourage you to design additional products like these two that, again, look less orthopedic and fuddy-duddy for women who have pain but are fashionable.
Response from KURU FootwearJun 22, 2026
You've officially earned the title of Honorary KURU Ambassador! We're so glad your feet are happy and that our slippers have become your go-to around the house. And don't worry, we took notes on the "less orthopedic, more fabulous" request.
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Kathy J.
Jun 18, 2026
Kuru pickleball shoes are the best!
I love Kuru pickleball shoes! This is a wonderful company with great customer service, too. They did not hesitate to help me out when I had a defect with my first pair of shoes. And, yes, I plan to stick with this shoe because I love the grip of the court, the ease that I can change direction and get to the net, not to mention how sturdy and comfortable they are.
Response from KURU FootwearJun 22, 2026
Thank you for the wonderful review! We're thrilled to hear you're loving your pickleball shoes and that they're helping you move confidently on the court. Hearing that you appreciate the grip, stability, comfort, and quick directional changes means a lot to us. We're also glad our Guru team could help when you experienced a defect with your first pair. Thank you for your kind words and continued support. We hope you enjoy many more great games in your KURUs!
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Val S.
Jun 17, 2026
Return request
I bought 2 pairs of shoes and unfortunately 1 pair was too tight. I was unable to find my order information to start a return, but my email request was answered promptly (actually within minutes!). The return process was super easy! Very refreshing as I plan to continue ordering from this company in the future.
Response from KURU FootwearJun 22, 2026
Thank you for sharing your experience! We're sorry one pair wasn't the perfect fit, but we're so glad our Guru team was able to quickly help you locate your order and get the return process started. Making returns and exchanges as easy as possible is important to us, so it's wonderful to hear everything went smoothly. We truly appreciate your support and look forward to helping you find your next favorite pair of KURUs!
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Sam
Jun 17, 2026
The customer service is fantastic, but...
The customer service is fantastic! Prompt, courteous and the best! Love the way we can slip into and slip off the shoes - good design in that aspect. The shoes are not very stylish, and not noticeably more pain-relieving than the competition. The delivery time is not good - like as though the shoes are being shipped from overseas. Choice of models - like "wide" is mostly unavailable. The toe-box feels less wide than even the regular Altria, Hoka and Topo.
Response from KURU FootwearJun 22, 2026
Thank you for taking the time to share your feedback! We're delighted to hear you've had great experiences with our Guru team and that you enjoy the easy on-and-off design of your shoes. We're sorry to hear the style, fit, and pain relief didn't fully meet your expectations. While many customers find relief with KURU, we know every foot is different, and what works well for one person may not work the same for another. As for shipping, most orders arrive within about 8 days, though international deliveries can take closer to two weeks and may occasionally be delayed by holidays or carrier volume. We also understand how frustrating it can be when your preferred size or wide width isn't available. If your purchase was made within the last 91 days, we'd be happy to help you explore a return or exchange. Please reach out to our Guru team at [email protected], and we'll do our best to help find a better fit.
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Maureen R.
Jun 17, 2026
Sudden onset of Plantar Fasciitis…
A sudden onset of Plantar Fasciitis stopped me from walking with my 88 yr old father early every morning until I came across KURU shoes. I gave them a try refusing to resort to injections & may I dare say miraculously I was walking again with no pain. After using the cloud sneaker daily for 6 months (white color hold up fantastic) one of my lace straps popped out. I reached out to KURU stating my situation, was forwarded to a KURU GURU 😘 and sent a replacement pair. My phalanges thank you. Amazing products supported by exemplary customer service. Thank you KURU💞🦶
Response from KURU FootwearJun 22, 2026
Thank you for sharing your story! We're so happy KURU helped you get back to your morning walks with your father without having to resort to injections. Those moments are truly special. We're also glad our Guru team could help when your CLOUD's lace loop gave out. While that's not what we expect from our shoes, we're happy we could get a replacement pair headed your way. Thank you for your kind words about both our footwear and customer service. Wishing you many more comfortable, pain-free walks ahead!
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R C.
Jun 17, 2026
I had to return a set of shoes
I had to return a set of shoes. They were a bit tight. Their team quickly got the return processed and a new pair set up quickly to mail out.
Response from KURU FootwearJun 17, 2026
Thank you for sharing your experience! We're glad our team was able to make the exchange process quick and easy and help you find a better fit. We appreciate your feedback and are grateful for the opportunity to get a new pair on the way for you. Enjoy your KURUs!
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