KURU FootwearReviews of kurufootwear.com

Response from KURU FootwearJun 11, 2026

We're thrilled to hear you're enjoying your shoes and that our customer service team left an even bigger impression. We work hard to make returns smooth and stress-free, so it's wonderful to know everything went off without a hitch. Thanks for the kind words and for letting us put our best foot forward for you!

Response from KURU FootwearJun 11, 2026

Wow, this review has us walking on air! We're thrilled to hear your KINETIC 2.0s have been a game-changer for your feet, knees, and lower back. Knowing you're able to stay comfortable throughout your day is exactly what we strive for, and feedback like yours puts a real spring in our step. We also love your suggestion for a dressier shoe with KINETIC 2.0-level comfort. We know how tough it can be to switch into formal shoes when you've found something that works so well. We'll be sure to pass your feedback along to our product team. Thanks for sharing the love and for being part of the KURU family!

Response from KURU FootwearJun 11, 2026

Well, this review is a step above! We're absolutely delighted to hear that KURU shoes, sneakers, and sandals have helped you walk longer distances more comfortably. Knowing we've played a part in keeping you moving with less pain is the kind of feedback that keeps us putting our best foot forward. We're equally thrilled to hear our customer service team made such a positive impression. Making things easy, helpful, and hassle-free is always our goal, so it's wonderful to know we were able to quickly get your issue sorted out. Thank you for the glowing recommendation and for being part of the KURU family. Reviews like yours keep us on our toes in the very best way!

Response from KURU FootwearJun 10, 2026

Thank you for sharing your experience. We're glad our team was able to help get your exchange processed quickly and efficiently. We know it's disappointing when a new pair doesn't fit as expected, so it's great to hear that your agent provided fast, direct assistance and made the process easy. We're also happy that the convenience of texting worked well for you. Thank you for giving us the opportunity to help, and we hope your replacement pair is a much better fit.

Response from KURU FootwearJun 10, 2026

Thank you for sharing your experience! We're glad our team was able to help combine your accounts and make the process as smooth as possible. It's wonderful to hear that you found your agent friendly and helpful throughout the interaction. We appreciate you taking the time to leave your feedback and are always happy to assist whenever you need us.

Response from KURU FootwearJun 10, 2026

Thank you for sharing your experience. We're sorry your new shoes arrived with a detached lace loop, but we're glad our team was able to quickly review the photos and get a replacement pair on the way. We know how disappointing it can be to discover an issue so soon after receiving your shoes, so we're happy we could provide a fast resolution and make the process as easy as possible. We appreciate your patience and thank you for giving us the opportunity to make things right.

Response from KURU FootwearJun 10, 2026

Thank you for your feedback! We're glad you're enjoying your shoes. We understand the insole replacement policy can raise questions, and we'd be happy to clarify. Our replacement insole program is designed to help you get the most out of your KURU shoes for as long as you're wearing them. While there isn't a strict annual limit, we typically provide replacement insoles as needed, usually one set per pair at a time. For example, if you've had your shoes for several years and need a fresh set of insoles periodically, we're happy to help. Any of our GURUs would be glad to explain the program in more detail by email, phone, chat, or text whenever you have questions.

Response from KURU FootwearJun 10, 2026

Thank you for your feedback! We're glad to hear you received an easy and fast response. Our goal is always to provide helpful support as quickly and efficiently as possible, so it's great to know we delivered the experience you expected. We appreciate you taking the time to share your thoughts and thank you for being part of the KURU family.