KURU Footwear Reviews | Read Customer Reviews of kurufootwear.com

KURU Footwear Reviews | Read Customer Reviews of kurufootwear.com

KURU Footwear reviews

925 approved reviews, newest moderated first

Pamela
Jul 19, 2026
Shipping error
For some reason, my order from Kuru was shipped to the Netherlands, instead of the address on the order for Santa Rosa, California. The shipment was returned to Kuru, but no one from Kuru reached out to me to figure out the problem. Your customer service rep was able to ship a second order out quickly with expedited shipping. The sandals didn't fit so I tried to return them, but then the return was showing $0 for the refund. The same cust. serv. rep was able to aid me with a corrected return and was able to give me a store credit for future purchases as well as a full refund. Because of this good service, I'll still be a Kuru customer.
Response from KURU FootwearJul 20, 2026
We’re sorry for the frustration caused by the shipping mix-up and the return confusion, but we’re glad our GURU was able to step in and help resolve each issue. We appreciate your patience throughout the process and are happy we could get everything corrected, from the replacement shipment to your return and refund. Thank you for giving KURU another chance. We truly value your continued support and look forward to helping you find a pair that’s the perfect fit!
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Kathleen T.
Jul 19, 2026
responsive customer service
My order was delayed/lost, and customer service responded promptly and made sure my order was resent. I have my order now!
Response from KURU FootwearJul 20, 2026
Thank you for sharing your experience! We know how frustrating it can be when an order doesn't arrive as expected, and we're glad our team was able to step in quickly and get a replacement sent your way. We appreciate your patience and hope you enjoy your new KURUs!
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susan W.
Jul 18, 2026
Customer Service was beyond my…
Customer Service was beyond my expectations. They took the time with both patience and professionalism to understand my reasons for calling. They actually stayed on the line to insure I received their email with what I needed
Response from KURU FootwearJul 20, 2026
Thank you for your wonderful feedback! We're thrilled to hear our GURU team exceeded your expectations. Taking the time to listen, provide patient and professional support, and make sure you had everything you needed before ending the call is exactly the experience we strive to provide. We truly appreciate you sharing your experience and hope you continue to enjoy your KURUs!
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Kenia V.
Jul 18, 2026
Wrong address
Quickly and efficiently in the help that I need it.
Response from KURU FootwearJul 20, 2026
Thank you for your feedback! We're so glad our GURU team was able to provide the help you needed quickly and efficiently. We appreciate you taking the time to share your experience and hope you continue to enjoy your KURUs!
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Jim
Jul 18, 2026
How customer service should be!
Emily was professional, easy to talk to and friendly. She handled my concern quickly and satisfactorily.
Response from KURU FootwearJul 20, 2026
Thank you for your kind words! We're so happy to hear Emily provided friendly, professional service and was able to resolve your concern quickly. We'll be sure to share your feedback with her. Thank you for choosing KURU, and we hope you continue to enjoy every step!
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Ana G.
Jul 17, 2026
The rep was very knowledgeable!
She had great communication and skills. I could understand everything she was saying. She set up a return for me and made it a breeze! Whereas in a previous phone call with a different rep she made me feel like I may have to jump through hoops to find the correct fedex for my returns.
Response from KURU FootwearJul 20, 2026
Thank you for sharing your experience! We're so glad to hear your GURU was able to provide clear communication, helpful guidance, and make your return process feel simple and stress-free. We appreciate you giving us the opportunity to improve after your previous experience, and we're happy your most recent interaction was a much smoother one. We'll be sure to share your kind words with our team, and we hope we can continue to provide the support you deserve!
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Dawn
Jul 16, 2026
My experience went well today
My experience went well today. I had a prompt response. And that resulted with me getting the help I needed.
Response from KURU FootwearJul 20, 2026
Thank you for taking the time to share your experience! We're so glad to hear you received a prompt response and the help you needed. Providing quick, thoughtful support is what our GURU team strives for every day. We truly appreciate your feedback and hope you continue to enjoy your KURUs!
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Bridget A.
Jul 16, 2026
Being on my eighth pair of KURU shoes
Being on my eighth pair of KURU shoes, I recently had an issue with my newest pair. Von, my customer service representative, was knowledgeable, answered all of my questions thoroughly, and walked me through the warranty process. I did run into a problem uploading my photos through the link, but Caren from the chat team stepped in and took care of everything on her end. The entire process took less than 15 minutes, and that means a lot because everyone’s time is valuable. Excellent customer service from start to finish! Update: I received my replacement shoes, and I’m back to walking on cloud nine! Thank you for standing behind your products and making the warranty process so easy. This level of customer service is exactly why I’ll keep coming back. I’ll definitely be ordering my 9th pair in a few months. Thank you again!
Response from KURU FootwearJul 20, 2026
Thank you for being such a loyal member of the KURU family! Eight pairs is an incredible compliment, and we're so grateful for your continued support. While we're sorry your newest pair had an issue, we're delighted to hear that Von and Caren made the warranty process smooth and efficient. We'll be sure to share your kind words with both of them. Thank you for taking the time to recognize their efforts, and we hope your replacement pair has you back to comfortable steps in no time!
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