Añuli C.
Updated Review – Issue Resolved and Refund Received!!!
After initially worrying I’d been scammed due to no response, I’m relieved to confirm that Kuri Nüka has now contacted me, apologised, and issued a full refund. The issue turned out to be a packing error and slow communication rather than anything fraudulent. I do wish the response had come sooner — it took several messages and over a week to hear back — but I appreciate the apology and resolution. I’m still curious to try the product, so I plan to reorder and hope for a smoother experience next time. —————————— Original review below for reference: Kuri Nuka kept appearing on my Instagram feed, and after seeing so many positive reviews, I decided to give them a try. I ordered the Batana Growth Box for £70.65 (Order #45793KN), which was supposed to include a shampoo, conditioner, and two raw Batana oils. However, all I received were two shampoo bottles — nothing else. The package also arrived in what looks like a reused Amazon envelope, not in a box as shown in the reviews on their website. This makes me suspicious if they’re the original manufacturer or fake resellers. I’ve emailed Kuri Nuka’s customer support several times (with photo evidence) and also contacted them through the support form on their website, but it’s been almost a week with no response. I’ve added a review of this issue on their website but they’re not showing it, only the fake good reviews. At this point, I’m starting to believe this might be a scam, and that many of the glowing reviews could be fake. I’ll be contacting my credit card company to request a refund. Please be cautious before ordering from Kuri Nuka or anything you see on instagram.
Response from Kuri NükaOct 29, 2025
Thank you for sharing your concern. I completely understand how disappointing it must have felt to receive a package that didn’t appear as expected. Please allow me to clarify a few important details regarding your order #45793KN. First, Kuri Nüka takes every customer concern seriously, and I personally reviewed your case. Your order was indeed refunded in full, and this was communicated through our previous email updates. We always ensure that when an issue arises—such as incomplete or mishandled packaging—our customers are properly assisted and never left without a fair resolution. Regarding the packaging, we have already coordinated this concern with our logistics partner, as the parcel you described does not reflect how Kuri Nüka’s shipments are packed or dispatched. Our products are always sent in protective packaging, and we are working closely with our fulfillment team to ensure this never happens again. Lastly, I want to sincerely assure you that Kuri Nüka is not a scam. We are a fully registered brand, and our Batana Oil is sourced directly from Honduras, with authenticity certifications published on our website. The reviews you see are from real customers who genuinely share their experiences—positive and otherwise. Transparency and integrity remain at the heart of everything Kuri Nüka stands for. I truly regret that this experience caused concern, but I hope this explanation and your processed refund bring you some reassurance of our commitment to resolving every matter responsibly. Maya x Founder, Kuri Nüka