Miss Sharon C.
Recently made a purchase of 2 jars of BATANA OIL!!!
recently made a purchase of 2 jars of Batana Oil on 12th October 2026 on instagram and as of to date all I have as proof of purchase is a screen shot of the order summary!! No confirmation message or email? Had to locate email from website to try and contact them to find out exactly what is happening with my purchase. Starting to worry if I have been scammed!!! 16/10/26 STANDARD EMAIL RECEIVED with ticket no ADVISING OF CONTACT WITHIN 24-48 HOURS?? Wont hold my breath!! 20/10/26 No one got back to me via email, however after leaving a no of comments on their advert pages, the 2 jars of Batana Oil arrived today!!!!!!!! Thank You Kuri Nuka, but it still leaves the point, you took payment and did not at any time provide confirmation of the order , on your order pages, to enable the items to be tracked. Maybe a system update to allow confirmation of orders, might be appropriate?? Not sure if I would re order as a result. I guess its up to the Oil now? Rating changed from 1 to 2........
Response from Kuri NükaOct 22, 2026
Thank you for updating your review and giving us the opportunity to address your concerns. We sincerely apologize for the lack of clarity and the difficulty you experienced when trying to reach us. Our records show that order confirmation emails and shipping updates were sent to the email address provided at checkout, s***[email protected]. However, we understand that you did not receive or locate these messages, and we recognize how worrying that must have been after payment. We’re glad your two jars have now arrived, and we appreciate your feedback about how we can improve the ordering and communication experience. We hope your experience with our Batana Oil gives you a reason to feel more confident in Kuri Nüka. love, Maya