I really enjoy using the Botana oil product. It's authentic, and the quality is great. Since I've been using it my hair feels much softer, it gives a healthy moisturised shine to it and I absolutely love the way it just melts in my hand. I recommend this brand and the products available with consistency I assure you, you will not be disappointed.
Response from Kuri NükaNov 27, 2025
Thank you for sharing such a beautiful reflection of your experience, Shantel. It truly warms my heart to hear how much you’re enjoying the Batana oil and that the authenticity and quality are shining through for you.
Knowing that it melts effortlessly in your hands, softens your hair, and gives it that healthy, moisturised glow is exactly what Kuri Nüka is committed to delivering — real, pure Batana oil with care behind every jar. Your recommendation means more than you know.
Thank you for your trust, your consistency, and for choosing a brand that values honesty and authenticity above everything.
Maya x
Founder, Kuri Nüka
XX
Xina X.
customer service..or customers ignored!
The customer service is absolutely awful! They state they aim to get in touch within 24 hours…it’s more likely to be a week, and then some!
I wanted to cancel my product- as they state you can prior to it being shipped/ or you can change the order (just get in touch). Despite getting in touch, 36hours prior to shipment they didn’t acknowledge or correspond and shipped my items anyway. I don’t care how great a product is, customer service is more important! I won’t be using this company again.
Response from Kuri NükaNov 27, 2025
Thank you for taking the time to share your experience. I’m truly sorry to hear how disappointed you felt with the response time, and I understand how frustrating it must have been when you were trying to make changes before dispatch.
At Kuri Nüka, genuine care for our customers is at the heart of everything, and it pains me to know that this was not the experience you received. I want to reassure you that your feedback is taken very seriously, and we are reviewing the handling of your request to ensure this does not happen again.
In situations like yours, Kuri Nüka aims to accommodate cancellations or order changes whenever the request reaches the team before processing is complete. If your message was missed or delayed in our system, that is something we want to understand and correct immediately.
So we can look into this properly for you, may I kindly ask you to email us using the same name and order details, with the subject line: URGENT – ORDER REVIEW? Once we receive it, we will prioritise your case and make sure it gets the attention it deserves.
Your experience matters, and I genuinely hope we can regain your confidence.
Maya x
Founder, Kuri Nüka
SH
Sophia H.
Review Rating
Terrible, terrible!
I have written on various platforms re: ticket 6908. Basically, I purchased products since 27th September 2025 and I have not received the products! I sent copious emails explaining that the products were sent back to the seller who received them on the 4th of October. This is terrible as I paid over £50 for those products!!!!!!!
Sophia
Useful
Share
Kuri Nüka logo
Reply from Kuri Nüka
2 Nov 2025
Thank you for sharing your concerns, Sophia. Upon checking your case, I can confirm that a resolution has already been provided regarding your order. We ensured that your situation was addressed carefully and promptly, and any necessary steps to resolve the matter have been completed on our side.
If there’s anything further you need or any clarification required, please don’t hesitate to reach out to our support team so we can assist you further.
Dear Maya,
Yes, the matter regarding my second order has now been resolved after many, many weeks of communication.
The products were initially never received and that was authenticated by my Ring doorbell. I am pleased to report that Sab was helpful and products were received this week.
Thank you.
Response from Kuri NükaNov 23, 2025
Thank you so much for updating your review, Sophia. I’m truly grateful that you took the time to share the full outcome, and I’m relieved to hear that your second order has finally reached you safely.
I understand how stressful it can be when a delivery doesn’t arrive as expected, and I appreciate your patience throughout the process while Kuri Nüka investigated the courier issue. It means a lot to know that Sab’s support helped bring the matter to a proper resolution.
If you ever need anything moving forward, Kuri Nüka will always be here to support you with care, clarity, and the authenticity we stand for.
Maya x
Founder, Kuri Nüka
SD
Shane D.
Shipping from China
Please explain to me why you are shipping directly to me from CHINA. My package tracking and tariff code states so. I called the shipping company and they confirmed your package came from China. I am also seeing all the reviews here of others complaining of the same thing. Also why is this paste quality? I want a refund or I am filing a chargeback
Response from Kuri NükaNov 27, 2025
Thank you for sharing your concern — I completely understand why this situation would be confusing and frustrating, and I appreciate you giving Kuri Nüka the chance to clarify it properly.
To address your worry clearly and directly:
Kuri Nüka’s Batana Oil is produced and sourced in Honduras, and that is the only origin of the oil itself. However, the shipping origin you see on your tracking does not reflect the product’s manufacturing source — it only reflects the location of the fulfillment hub your order was dispatched from. Some of our international parcels are routed through a global distribution partner to make shipping faster and more efficient for certain regions.
I truly want to make sure you feel fully supported, and the best next step is for Kuri Nüka to review your specific order details so we can check:
• your tracking information
• the parcel route assigned to your shipment
• the condition of the product you received
Kindly reach out to the support team with your order number so your case can be checked immediately and resolved with care. Kuri Nüka always wants to ensure you receive authentic products in their proper quality.
Thank you for giving us the opportunity to assist you properly — we’re here to help until everything is fully settled.
Maya x
Founder, Kuri Nüka
KI
Kaltun I.
A very happy customer
I can finally say I’ve found a company I can truly trust. Kuri Nüka sells real 100% Batana oil and offers exceptional customer service. I’ve been scammed so many times before—especially by SAUVASINE, who advertised authentic Batana oil but sent me fake, creamy, sticky products that were hard to wash out and even damaged my hair instead of softening it.
Kuri Nüka is the real deal. I contacted their customer service through email to confirm their authenticity, and every time I requested proof, they responded quickly and professionally. My order arrived within 8 days, and I was able to track it the entire time. While waiting for my package, Kuri Nüka kept me updated and even explained what to look for when verifying that the product is truly 100% Batana oil, as well as how to use it properly. That level of care and communication is something other companies I’ve tried never provided.
Now that I have the real 100% Batana oil, I absolutely love it. It made my wash day so much easier—my hair detangles effortlessly, feels softer, and my curls are defined and bouncy.
I’ve already recommended it to all my family and friends. Thank you, Maya and the entire Kuri Nüka team. I actually look forward to doing my hair now, both on wash days and every day!
I mad my second big order yesterday with shampoo, conditioner and hair mask treatment and I can’t wait to use them all!
Response from Kuri NükaNov 19, 2025
Reading your experience brought such a deep sense of gratitude. Thank you for taking the time to share something so honest, detailed, and heartfelt. It means everything to Kuri Nüka to know that after all the disappointments you faced with other sellers, you finally feel safe, valued, and cared for.
Authenticity is the heart of Kuri Nüka, and your words reflect exactly why that commitment matters. I’m truly glad that every step — from verifying the product, to tracking your order, to understanding how real Batana Oil should feel and perform — gave you the reassurance you deserved.
And hearing how beautifully your curls responded, how much easier your wash days have become, and how excited you are to care for your hair again… that is the greatest reward of all.
Thank you as well for recommending Kuri Nüka to your family and friends, and for placing a second big order. I’m genuinely excited for you to experience the shampoo, conditioner, and mask — each one was created with the same care and authenticity that mattered so much to you.
Your trust is cherished more than you know.
Maya x
Founder, Kuri Nüka
EA
Emmenline A.
Honestly I recieve my hair oil total 4 packages
Honestly I recieve the hair oil for I am my girls I will not lie to you guysit was magic men I bought 2 and recieve 4.
I then later recieve a Sérum for free it was wonderful. Please buy it and feel the smell s I do.You will not regret it
Response from Kuri NükaNov 17, 2025
Thank you for sharing this beautiful message. It truly warms my heart to hear how much joy your packages brought you and your girls. Knowing that the Batana Oil and the Serum made such a lovely impression means so much to Kuri Nüka.
Your kindness, honesty, and excitement shine through every word. Thank you for trusting the brand and for encouraging others with your experience.
Maya x
Founder, Kuri Nüka
AN
Angelica
My experience with Kuri Nüka was great
My experience with Kuri Nüka was great, customer service is excellent the products are great and I look forward to continue do business with them. My mum hair is growing in naked patches. Is worthwhile investing in kuri Nüka products.
Response from Kuri NükaNov 15, 2025
Thank you for sharing such a heartfelt experience. It truly warms my heart to know that both you and your mum are seeing encouraging changes, especially in those delicate areas. Kuri Nüka was created with care, honesty, and a commitment to real results, and knowing that it’s supporting your family means everything.
Your kind words about our customer service and products are deeply appreciated. We look forward to taking care of you and being part of your hair journey for a long time.
Maya x
Founder, Kuri Nüka
AL
AYISHA L.
I’m eager to experience product
I’m eager to experience product. I cannot typically say I have done so yet as there have been some issues with the shipment. But the owners and support staff have been very kind and communicative regarding the reasoning why. I will continue to trust them and am sure that the product I receive will be well worth the wait.
Response from Kuri NükaNov 14, 2025
Thank you for sharing this with such patience and kindness. I’m truly grateful that, even with the shipment issues, you’ve felt supported and understood — that means everything to Kuri Nüka.
Your order is already being monitored closely, and we’re committed to making sure it reaches you safely. I’m confident you’ll love the authenticity and quality of what you receive — it’s always worth the wait.
Thank you again for your trust.
Maya x
Founder, Kuri Nüka
