Kuri NükaReviews of kurinuka.com

Response from Kuri NükaAug 1, 2026

Thank you for taking the time to share your experience. We are truly sorry for the frustration and disappointment this situation caused, especially after you made every effort to contact us and support a growing business. After reviewing your case, we can confirm that we had been trying to reach you for some time regarding the resolution. Unfortunately, we did not receive a response from your end. We never wanted to leave your case unresolved or leave you waiting. In line with resolving this matter, we have initiated a full refund for your order. Please allow a few business days for the funds to reflect in your account, depending on your payment provider. We sincerely apologise that your experience did not meet the standard we strive to provide, and we truly appreciate you bringing this to our attention. love, Maya

Response from Kuri NükaAug 1, 2026

Thank you for taking the time to share your experience. We are truly sorry for the frustration and disappointment this situation caused, and we completely understand why you felt this way. After reviewing your case, we can confirm that we had already arranged a complimentary reshipment after your original order was unexpectedly returned to the sender for reasons outside of our control. Unfortunately, the same issue occurred with the replacement shipment, which we know was incredibly frustrating. Rather than leaving the matter unresolved, our team arranged another reshipment at no cost to you, and as a gesture of goodwill, we also included one complimentary jar, making three jars in total shipped to the address you provided. We sincerely apologise that your experience was impacted by these delivery issues. While they were beyond our control, we understand that the responsibility to support you remained ours, and we appreciate the patience you showed throughout this process. Thank you again for giving us the opportunity to make things right. love, Maya

Response from Kuri NükaAug 1, 2026

Thank you so much for sharing this wonderful review! We truly appreciate your continued support and for choosing Kuri Nüka again. We’re so happy to hear that your experience was turned around and that Sab was able to assist you and make things right. We always want our customers to feel heard and supported, and we’re grateful for your patience and understanding throughout the process. It means so much to us that you, your mum, and your daughter are all enjoying our Batana Oil as part of your hair care routines. Thank you for your kind words about the product and for recommending us to others. We truly appreciate you being part of the Kuri Nüka community and your trust in our brand. love, Maya

Response from Kuri NükaJan 26, 2026

We completely understand your concern and want to clarify the situation. The first package unfortunately wasn’t delivered due to a shipping forwarder issue (which is out of our control). Our support manager, Sab, made sure your order was refunded in full and also sent you a complimentary 2 jars of Batana oil. The replacement package was successfully delivered on November 20, as confirmed by NinjaVan: https://www.ninjavan.co/en-my/international/tracking?id=17MY25082567 Please be assured that no money was taken from you, and everything we did was to ensure you received the product. We also want to note that we’ve received several 1-star reviews from you, despite our efforts to resolve the situation. As a small company, repeated negative reviews—especially when we have provided proof of delivery and refunds—greatly impact us and our ability to continue serving our customers. We would be happy to provide documentation or proof of our actions if Trustpilot allowed it. We truly hope this clears up the confusion and reassures you of our commitment to our customers. Maya x Founder, Kuri Nüka

Response from Kuri NükaAug 1, 2026

Thank you for sharing your feedback. We’re truly sorry for the frustration and disappointment you experienced. We completely understand how the lack of communication and delivery updates led to your concerns. After reviewing your case, we can confirm that this matter was resolved some time ago. We sincerely apologise that our logistics partner was unable to complete the delivery of your order. To ensure you were not left out of pocket, our Support Manager initiated a full refund for your order. We appreciate your patience and regret that your experience did not reflect the level of service we strive to provide. Your feedback has helped us continue improving our processes and customer support. love, Maya

Response from Kuri NükaJan 26, 2026

Thank you for sharing your concerns. After checking, your order was successfully delivered by GOFO, and you can verify the delivery status here: https://www.gofo.com/us/track?searchID=GFUS01029396906368 Additionally, as a gesture of goodwill, Kuri Nüka has already issued a full refund for your order. Please let us know if there’s anything further you would like us to resolve regarding this, so we can assist you promptly. Maya x Founder, Kuri Nüka

Response from Kuri NükaJan 26, 2026

Thank you for taking the time to share this, and for allowing Kuri Nüka the opportunity to clarify the situation with transparency and care. Upon carefully reviewing the account, a refund was already issued and pending prior to the chargeback dispute being opened. When a dispute is filed after a refund has been initiated, the return of funds can understandably take longer, as the bank and payment processor then take over the timeline. This delay is unfortunately outside of Kuri Nüka’s direct control once the dispute process begins. For full reassurance, Kuri Nüka has already issued refunds for the two orders that were reported, and there is no active subscription associated with the account following the last charge. There are also no future charges scheduled. If you would find it helpful, Kuri Nüka is more than happy to provide refund confirmation and supporting evidence directly via the support team, so you can also share this with your bank if needed. Kuri Nüka always acts in good faith and aims to resolve concerns responsibly, even when situations overlap with bank-led disputes. Thank you for raising this openly. Kuri Nüka values transparency and remains fully committed to ensuring this is seen through to completion. Maya x Founder, Kuri Nüka

Response from Kuri NükaJan 26, 2026

Thank you for sharing this, and we truly appreciate the opportunity to clarify the situation for transparency. After carefully checking Kuri Nüka’s system under the name Naomi, there is no active subscription associated with the account. This means there are no upcoming charges scheduled, and nothing that requires cancellation at this time. We completely understand how concerning subscription-related worries can feel, especially when a product isn’t the right fit, and we want to reassure you that Kuri Nüka would never intentionally prevent a customer from cancelling. Kuri Nüka always aims to act fairly and in good faith, and if there is ever confusion or a technical concern, the support team is more than happy to review it directly and resolve it promptly. If you’ve sent emails previously, rest assured they are taken seriously, and Kuri Nüka remains open to reviewing any additional details to ensure everything is fully at ease on your end. Thank you for raising this openly, and for allowing Kuri Nüka to clarify. Your peace of mind truly matters. Maya x Founder, Kuri Nüka