Kuri NükaReviews of kurinuka.com

Response from Kuri NükaApr 29, 2026

Hi Jazz, thank you for bringing this to our attention. We’re truly sorry for the frustration and disappointment this has caused, it’s absolutely not the experience we want for you. We have sent an email to the address provided and are currently awaiting your reply so we can investigate this further and make things right for you. Please do check your inbox (and spam/junk folder just in case), and we’ll prioritize your concern as soon as we hear back. love, Maya

Response from Kuri NükaMay 23, 2026

Thank you for raising this concern — we completely understand why this may have caused confusion. Our Batana Oil is authentically sourced, processed, and packed in Honduras in partnership with local farmers and communities. That part of our production process has not changed. For international fulfilment and faster worldwide delivery, we work with an Asian logistics partner that helps distribute and ship orders globally. This means some tracking updates or shipping labels may reflect a logistics hub outside Honduras, but this does not change the authenticity or origin of the product itself. We truly value transparency and appreciate you giving us the opportunity to clarify this. love, Maya

Response from Kuri NükaMay 23, 2026

Thank you for sharing your concerns, Mrs C Little Herron, and I’m sorry for the frustration and worry this caused you. After reviewing your order, I can confirm that it was successfully delivered on April 1. You can also view the delivery tracking details here: https://www.royalmail.com/track-your-item#/tracking-results/GV166944365GB We completely understand how concerning it can feel when updates are delayed or difficult to locate, especially after previous experiences elsewhere. Please also check around your delivery location or with anyone else in the household who may have accepted the parcel. If you still need any assistance, we’re more than happy to help further. love, Maya

Response from Kuri NükaApr 13, 2026

Thank you so much for sharing this, Porshia. We’re so happy to hear your first experience has been a positive one and that you’re enjoying the scent—it’s such a lovely part of the journey. Your excitement is everything, and we can’t wait for you to start seeing those beautiful results in the months ahead. We truly appreciate you giving us a try. Love, Maya

Response from Kuri NükaMay 23, 2026

Thank you for sharing your experience, and I’m truly sorry for the frustration and disappointment this situation caused. We completely understand your concerns, especially after waiting so long without the level of communication you expected. After reviewing your case, I can confirm that your order was refunded in full. We would also like to reassure you that we are not operating a fraudulent business. While we acknowledge that delays and communication issues have caused understandable frustration for some customers, this is never the experience we aim to provide, and we continue working to improve both our service and response times. We genuinely appreciate your feedback and apologise again for the inconvenience caused. love, Maya

Response from Kuri NükaAug 1, 2026

Thank you for sharing your experience, and we sincerely apologise for the frustration and disappointment this delay has caused. After reviewing your case, we found that there was an issue with our logistics partner’s system, where some orders that had already been submitted for delivery were unfortunately removed from their system. Because of this, your shipment was affected. To resolve this, we have already reshipped your complete order, and your new order number is #84132KN. We apologise for the inconvenience and the long wait you experienced while we worked to correct this issue. We appreciate your patience and understanding, and we hope your replacement shipment reaches you soon. love, Maya

Response from Kuri NükaAug 1, 2026

Thank you for sharing your experience, Faisal. We're truly sorry to hear about the frustration and disappointment you've experienced. After checking our system, the order closest to your name shows that it was placed on April 10 and was collected by DHL on April 17 for delivery. We also sent shipping updates to the email address registered with your order, including the progress of your shipment, to keep you informed throughout the delivery process. We understand that waiting for your order and feeling uncertain about its status can be very frustrating, and we sincerely apologise if your experience did not meet your expectations. Thank you for your patience and for bringing this to our attention. If you still need any assistance regarding your order, we're more than happy to help. love, Maya

Response from Kuri NükaAug 1, 2026

Thank you for taking the time to share your experience. We're truly sorry for the frustration and disappointment this has caused. After reviewing your order, we can confirm that the order placed was for a regular single jar, rather than the Buy One Get One Free promotion. That is why only one jar was included in your shipment. We have also sent you an email to explain this and to help resolve your concern. However, we are still awaiting your reply. Please kindly check your inbox, including your spam or junk folder, and respond to our email so we can assist you further. We sincerely apologise for the confusion and appreciate the opportunity to clarify your order. We look forward to hearing from you and resolving this matter together. love, Maya