KRYPTONITEReviews of kryptonitelock.com

Replacement key system seems to be more of marketing ploy than a reality. I ordered it months ago … but today it did arrive

I ordered a replacement key for my lock a couple of weeks ago. On the order page it said dispatch time 1-3 business days. As I still hadn’t had a dispatch notice I decided to contact them via their message/ticket service a couple of days ago. I have still heard nothing from them. I’m starting to wonder if this website is a scam and whether I have lost my money! UPDATE: 28/02/2023 Happy to say Kryptonite asked for my contact details today and also messaged me today saying they will dispatch my order by the end of the week. UPDATE: 29/3/3023 The key arrived a couple of weeks ago, however, they sent me the wrong key!! I have messaged them but had no reply. KRYPTONITE..please, if you read this can somebody re-send the correct key? FINAL UPDATE! 4/4/2023 Happy to say I did get a message from Kryptonite about the wrong key being sent.. they apologised and said they’d get another one sent via UPS. They did exactly that and the new key arrived pretty swiftly.. it was the correct key and it works great! So thank you Kryptonite for restoring my faith in your company with this response.. I have upgraded the stars in this review and now feel happy to use the company again if needed.

My bike was stolen in Dec 2022. I had signed up for Anti Theft Protection offer- insurance and I filed a claim. Although I sent multiple follow up e-mails and called their customer service center (+001781-828-6655 ) never heard from them. It seems that their anti theft protection offer is not legit- I do not recommend paying extra for that service because they are not paying you back what they promised to. Update on 24/Feb/2023 : KRYPTONITE Trustpilot review said that they will be contacting me, but have not heard from you yet- Still waiting for an update Update on 25/Feb/23 : KRYPTONITE asked for my contact details Update on 01/Mar/23: KRYPTONITE informed me that my insurance claim is approved and asked for my details.

Terrible experience getting a replacement key. I requested a replacement key in Oct. 2022 and have still not received the replacement key. I have had a couple of email correspondences that confirmed they have my key on file but what's the point of having a Safe Key Program if you can't get a replacement key??? For the premium price of their locks they sure offer you very little in customer service.

I'm happy with the lock. But the service they provide to order another key is very bad. I've ordered 2 months ago and still don't have it delivered. The response from customer service is that they think it's delivered a a post office but no mention where.

It seems like you first have to write a bad review before they get in touch with you so here we go: I had my Kryptonite Evolution Chain lock for almost 1.5 years when I suddenly could not lock it again (at least I didn't had to cut it open), the key just wont turn anymore. I sent them an email over 3 weeks ago and haven't heard anything back since. Reading the other reviews it does not seem to be an "after Christmas" issue but to be the way kryptonite works in general - very very slow.

This company is a joke, First their oh so safe number-lock was cracked within the 10-15 minutes during which I left my bike alone, then I filed a request with them on the 4th of December and still haven't heard back from them. W*f Kryptonite, this is embarrassing. In case you are reading this, my ticket is #403740

Update: nach der schlechten Bewertung hat sich Kryptonite gemeldet und alles geregelt (leider alles auf english, aber ok). Ersatzschlüssel wurden geliefert Betrag erstattet (bis auf Zollgebühren) Das Bügelschloss schein robust, über die Haltbarkeit kann ich noch nicht werten. Da ein Schlüssel nicht mehr auffindbar war, wollte ich das Ersatzschlüsselprogramm von Krypotnite nutzen. Hier der Text von Kryptonite aus einem offiziellen youtube: Zitat/ Es passiert. Du könntest deine Schlüssel verlieren. Viele unserer Schlösser werden deshalb mit dem Key Safe Programm verkauft. Registriere deine Schlüssel bei uns und wenn du sie mal verlierst, dann können wir sie dir ersetzen. Für viele unserer Schlösser ist der Ersatz der ersten beiden Schlüssel kostenlos! /Zitatende Ich habe über zwei Monate versucht via Servicemail/chat dies in Anspruch zu nehmen. Ohne Erfolg. Es wird auf Rückfragen nicht geantwortet, mein Fall ist noch immer offen und nicht geschlossen. Meiner Meinung nach absolute Servicewüste von Kryptonite. Dann aus Verzweiflung kostenpflichtig bestellt. Nach einer Lieferzeit von einem Monat auch erhalten + 8,95 Zollgebühren. Fazit: Schloss gut, Service (meiner Meinung nach) teuer und schlecht bzw. gar nicht vorhanden.