KOVI FabricsReviews of kovifabrics.com

I searched online to find material to replace worn seat areas for two accent chairs. I stumbled onto KOVI'S website where I found complimentary fabric perfect for the chairs. The price was reasonable (on sale even!), delivery quick, the quality excellent. Customer service is exceptional. I highly recommend this company. Their selection is vast, quality and service a 10!

I ordered 13 yards of fabric that said it was gray/blue. When it arrived it was brown/green. I called and was told I could return. I shipped it back and it was signed for by a Kovi employee on March 8th 2016. Credit card was never refunded. Started calling April 21st and Dirk was looking into it. I had to call back for 5 days and was finally told that too much time had passed for a credit card refund so they were mailing me a check. Dirk confirmed my address and said I should receive in 3-4 days. I waited until May 3rd and had to call again , still no check. Dirk verified an incorrect address ? Then said he didn't know if the check was sent to that address?! I asked to speak to a manager and that's not possible. Only after my husband got involved did we find out that the company is in Hungry and Dirk is answering phones in New York. There is no one I can follow up with or talk to. On May 3rd Dirk said they were sending a check US postal service next day. It is now the 5th and Dirk won't answer the phone . I've left messages and haven't heard back. I'm waiting for $459!! They have had the fabric for 2 months now. Please do not order. We need to get attorney to handle this.

I ordered 27 yards of upholstery fabric. Dirk and I were in contact SEVERAL times, and I was being kind of a pain, because I needed/wanted the fabric ASAP. I cannot tell you how kind, patient, thoughtful, and how he truly exemplified the term 'customer service' . What a gem to have as an employee. I feel like he jumped through rings of fire, hoops and everything else, just to make sure I was happy. I am happy, and I will tell everyone I know just how great your company is. I hope you know how fortunate you (Kovi Fabric owners) are to have such a dedicated employee. I could go on forever, but I think you get the point!

From my initial call to Kovi Fabrics, I had a very positive experience dealing with Dirk, who estimated the yardage I would need to reupholster a sleep sofa and love seat and answered my many questions about fabric options, including a beautiful chenille that seemed the perfect choice for me. Dirk was very knowledgeable, informative, courteous, personable. I truly appreciate such excellent customer service and will definitely come back to Kovi Fabrics.

Had a problem sofa seat cushion. Customer service was friendly and generous with their time and samples! It wasn't the money for them. Way!

Very good service, fast delivery friendly customer representatives.

My husband and I are upholstering two club chairs that he cherishes. The Kovi company sent constant email updates so I knew exactly when to expect my fabric. Even though the weather has been nasty - they sent the fabric in packaging that the elements could not touch :) Which was very reassuring! Also, I received a followup email to ensure I was satisfied. I wish all companies were this efficient! Thank you Kovi!

I placed an order for 2 different fabrics on Jan 31 2015. One of them was backordered. I didn't receive the email I was sent regarding the backorder. Both of my fabrics were held because of the back order which made my job late in getting finished. When I called to check status and said I needed the one fabric right away, it was shipped promptly. The second fabric was never delivered. It was supposed to be available on Feb 16. I sent an inquiry on March 4th but haven't received a reply. I'm sure your company usually does better than this but I am disappointed with this experience