KOVI FabricsReviews of kovifabrics.com

The website is impressive, but the company is horrible. I picked out a fabric, and the photo and the description were exactly what I wanted—aqua and beige. But, when the fabric arrived, it was navy and beige. Believing Kovi’s claim that satisfaction is guaranteed, and my money would be refunded if I wasn’t satisfied, I contacted the company by email. (Just try getting someone to answer the phone number they give you. I dare you.) After some effort on their part, trying to get me to order some other material in exchange, I said that I just wanted my money refunded. (I wanted to return the unusable fabric, but was told it wasn’t necessary.) I did order and pay for two new fabric samples to be sent to me. They didn’t come, and they didn’t come. After several emails telling them that I still had not received my samples (or my refund), an envelope finally showed up. But, with only one sample fabric. Months later, I have yet to receive the other sample or the refund for my fabric order. Stay far, far away from this company.

I ordered fabric from this company on November 12, 2019. Prior to placing my order, I requested a sample which I received. At the time I requested the sample and at the time of the order, I asked the order taker to check whether they had the yardage I requested in their warehouse. I even put a hold on the yardage (I thought). I was then put on hold while the person went to double check. He returned to the call and assured me that the fabric was in their warehouse. Two weeks after my purchase, the fabric had not been received. For over a week, I called this company every day and received no return call. I emailed them and received no response. I finally received a phone call on 12-3-2019 (after I left a message that I would be requesting a refund from my credit card company). The person who spoke with me finally told me the fabric was on backorder until 12-31-2019. I was never told this at the time of the order and no one ever called me after I placed the order to tell me the order was on backorder. It is my belief that this is not a real company. That this is a side gig for something with a full time job and there is no customer service. I have requested a refund on my credit card for this purchase. BEWARE OF SHOPPING FROM THIS COMPANY!!! I have all the paperwork to back this up – the order confirmation, the fabric sample etc. . BEWARE OF THIS COMPANY!!! I have put in a complaint to Better Business Bureau

WARNING: Do not waste your time ordering anything with this company! They are deplorable. Nonexistent customer service. Try googling them and you can read for yourself what others have experienced. Abysmal!!! Just disputed the charge with my credit card company, but spent HOURS trying to get in touch with Kovi and figure out the status of my order. Save yourself time and money by dealing with a reputable fabric supplier!!!! NOT KOVI! PS: I had to give them one star, but they really deserve ZERO

Just awful. Ordered samples that never arrived. Then tried to contact customer service to find out what happened. Customer Service is basically non-existent. It's a voicemail box and you never get a return call. Do yourself a favor and don't ever order from this company. I'm not even sure they really exist.

I have ordered many fabric samples and large amounts of three different fabrics from KOVI. All the fabrics were flawless and the amounts measured correctly. I have also talked with their representatives as well as emailed and chatted. Very good customer service in all formats. So disappointed that other customers have had lesser experiences. I will continue to order from KOVI.

Ordered a swatch which was 4x4 inches even though the pattern is 12 inches across. The website says the swatches will encompass the entire pattern repeat. The colors worked so I ordered the fabric. When it came in, the dye lot was MUCH darker and did not work in my room. I called to return and was told to fill out a request online, which I did. The website said I would receive a call in 24-48 hours. Never heard from them. Over two weeks later, I was having a “chat” online with a rep and they left me waiting for 45 minutes with no response. Terrible company. Luckily I only ordered 3 yards of fabric but I intended to order other fabric. Now I will go to a legitimate site for my upholstery needs.

My recent experience (5/2019), with Kovi Fabrics --- EXCELLENT !!! No, I am not on their payroll, nor any compensation, nor a family member, nor a friend -- just a regular person trying to find some outstanding fabrics for several projects in our home. I did a lot of research of fabrics and found that Kovi Fabrics has many beautiful and high-quality fabrics, as well as a skilled, friendly, and knowledgeable staff to compliment their fine fabrics. A GREAT FIND!! Do NOT let some of the reviews deter you from looking at their fabulous fabrics, getting samples, and interacting with their customer-oriented associates. Best regards, Marge Krug (San Diego, CA)

Kovi Fabrics is a company that does not honor its word. I have been given the run around from them about a fabric return. They sent me something that never matched the photo. The color was off. Never do business wth these people. I am stuck with fabric that can't be used for my project.