Cindy M.
First fabric order
I placed an order for 2 different fabrics on Jan 31 2015. One of them was backordered. I didn't receive the email I was sent regarding the backorder. Both of my fabrics were held because of the back order which made my job late in getting finished. When I called to check status and said I needed the one fabric right away, it was shipped promptly. The second fabric was never delivered. It was supposed to be available on Feb 16. I sent an inquiry on March 4th but haven't received a reply. I'm sure your company usually does better than this but I am disappointed with this experience
Response from KOVI FabricsMar 6, 2015
I am terribly sorry for not being able to get in touch with you. We normally email and call and make sure to keep our customers informed about the status of their order each step of the way. We will reach out to you ASAP and get this fixed!



