KosinerjewelryReviews of kosinerjewelry.com

Response from KosinerjewelryFeb 20, 2026

Thank you for taking the time to leave your feedback. We truly value every customer's shopping experience and are sorry to hear about your disappointment regarding your order. We sincerely want to help resolve this issue for you. Based on the feedback you provided, we were unable to locate any communication related to your order in our after-sales email inbox at [email protected]. To assist you more efficiently, please contact us through the following methods: Send an email to [email protected] with your order number. Or reply directly on this platform with your order number. Generally, if the item is in stock, we will arrange shipment as soon as possible, and you will receive a shipping confirmation email with tracking information. If the item is temporarily out of stock, we will inform you promptly once we confirm the situation and discuss the next steps. Once again, we apologize for the inconvenience caused and look forward to resolving the matter for you soon. Best regards, Kosiner Jewelry Customer Service Team

Response from KosinerjewelryFeb 20, 2026

Cher client, Merci d'avoir pris le temps de partager vos commentaires. Nous accordons une grande importance à l'expérience de chaque client et comprenons votre attention concernant l'authenticité de nos produits. En ce qui concerne votre remarque sur l'absence de certificat d'authenticité et de poinçon, nous tenons à préciser que tous nos bijoux en or 14 carats portent bien un poinçon "14K" clairement gravé, conformément aux normes de l'industrie. C'est notre engagement envers la qualité de nos produits. Nous ne faisons jamais de publicité mensongère et toutes les informations sur les matériaux sont clairement indiquées sur les pages produits. Si vous avez encore des doutes sur l'article reçu, nous vous suggérons sincèrement de faire authentifier le bijou auprès d'un organisme de certification agréé. Si le résultat de l'examen confirme que le produit n'est pas en or 14 carats, nous vous rembourserons intégralement et prendrons en charge les frais d'authentification. Nous sommes tout à fait disposés à résoudre ce problème avec la meilleure volonté et espérons avoir l'opportunité de vous offrir une expérience de service plus satisfaisante. Si vous avez d'autres questions ou besoins, n'hésitez pas à nous contacter. Merci encore pour vos commentaires, ils nous aident à nous améliorer continuellement. Cordialement, Service Client Kosiner Jewelry

Response from KosinerjewelryFeb 17, 2026

Thank you for reaching out and sharing your experience with us. I sincerely apologize for the frustration caused by the loose piercing and the delayed responses from our team. That is certainly not the level of service we aim to provide, and I truly understand your disappointment. To better assist you, could you please contact our after-sales team directly at [email protected]? Unfortunately, we were unable to locate your order information in our system based on the details we currently have. Once you email our dedicated support team, they will be able to access your order details and prioritize your case. Please include the following information in your email to help us assist you more efficiently: Your full name Order number (if available) A brief description of the issue Any supporting photos (if applicable) Once our team receives your email, they will review your case and work with you to resolve this matter promptly. I want to assure you that we take your feedback seriously and are committed to making things right. Thank you for your understanding and patience. We look forward to hearing from you soon.