KosinerjewelryReviews of kosinerjewelry.com

Response from KosinerjewelryMar 14, 2026

Dear [Lorelei Rubik], I’m so sorry to hear about your experience – this is certainly not the level of service we aim to provide, and I truly apologize for the frustration and delay you’ve faced. Please know that we take your feedback very seriously. I’ve looked into your case and can confirm that our team has already arranged to ship 4 replacement posts to you free of charge as a gesture of our apology. You should receive tracking information shortly if you haven’t already. We truly hope these will resolve the sizing issue you experienced, and that you’ll love the fit once they arrive. If there’s anything else at all we can do for you – whether it’s further adjustments, exchanges, or just answering questions – please don’t hesitate to reach out. We’re here to help and would really love the chance to make things right. Thank you for giving us the opportunity to improve, and again, I’m deeply sorry for the trouble this has caused.🥰 Best regards, Kosiner Jewelry Team

Response from KosinerjewelryMar 12, 2026

Dear Chloe, Thank you so much for taking the time to share your experience! We're so glad to hear that our customer service team was able to assist you promptly with the exchange for your tragus piercing. 😊 Finding the right fit can definitely be a journey, and we're honored that you chose us after searching other sites and local studios. It means the world to us that you trusted Kosiner Jewelry for your special piece. If you ever need help with sizing, styling, or anything else in the future, we're always here for you. Enjoy your new jewelry! ❤️ With warm regards, Kosiner Jewelry Customer Service Team

Response from KosinerjewelryMar 9, 2026

Dear [ No_emi], Thank you for sharing your feedback with us. We truly value all customer opinions and take your concerns seriously. We would like to respectfully address the points you've raised: Product Quality: Our 14K gold jewelry is crafted with care and has received positive feedback from many professional piercers and customers worldwide. We understand that individual preferences may vary, and we respect your piercer's professional opinion. However, we kindly note that sometimes piercers may recommend using products purchased directly from their studio, This is a sales method. Sizing and Design: The product images on our website are meant to represent the design as accurately as possible. We understand that perceived size can vary depending on the viewer, The smaller size is also to allow the ear to recover better.and we sincerely regret if the item did not meet your expectations in this regard. Return Policy: As stated in our policy, we are unable to accept returns on opened or used jewelry due to hygiene reasons and because we cannot resell such items. However, if you have concerns regarding the authenticity or quality of the gold material, we encourage you to have the item tested by an independent, accredited jewelry appraisal institution. Should the test confirm that the item is not genuine 14K gold, we will provide you with a full refund and also reimburse the cost of the appraisal. We hope this offer demonstrates our commitment to transparency and customer satisfaction. Please let us know if you have any further questions or if you would like to proceed with testing. Best regards, Kosiner Jewelry Team

Response from KosinerjewelryMar 9, 2026

Thank you so much for your kind words, Sofia! 😊 We're thrilled to hear that you're happy with your products and that our customer service team could assist you smoothly with the sizing issue. If you ever need any help in the future or have any questions about our products, please don't hesitate to reach out to our support team — we're always here for you! Warm regards, Kosiner Jewelry Team 💛

Response from KosinerjewelryMar 9, 2026

Dear [ Alexandria], Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay and the lack of clear communication regarding your exchange. We completely understand your frustration, especially after waiting for over a month without a resolution. Please rest assured that this is not the level of service we aim to provide, and we truly appreciate your patience. To help us investigate your case promptly, could you please kindly provide us with your order number? This will allow us to locate your records and get you a proper update as soon as possible. While we cannot guarantee that your previous emails may have been overlooked, we take full responsibility for the delay and are committed to resolving this for you. Once we have your order number, we will prioritize your case and follow up with you directly. Thank you again for your understanding and for giving us the opportunity to make things right. Best regards, Kosiner Jewelry Team

Response from KosinerjewelryFeb 22, 2026

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We take product quality very seriously, and we’d like to make things right for you. Could you please email us at [email protected] with your order details and any photos of the damaged item? Our customer service team will be happy to assist you with a refund or a replacement as soon as possible. We appreciate the opportunity to resolve this issue and hope to regain your trust. Best regards, Kosiner Jewelry Team