Lydia W.
Not a happy experience
Order# KS45459 Bought a pair of Open Huggies earrings on the site a week ago. I was very disappointed on receiving the items as they are far too small/tiny to even hold down to, let alone to put them in my helix pieces. I request a return authorisation on the ground of not made fit for purpose. Then you get those lengthy justifications of no faulty on the produc and suggestions with discounts, give them to friends, etc, to refuse for a returning and refund. It’s been a disappointing, stressful and frustrating experience. They don’t seem to understand UK remote/online shopping and consumer laws/rights about that the products have to be fit for purposes and consumers’ rights to cancel/return the order within 14 days if not satisfied. Amendment : 05/02/2026 After a few back forth emails, we’ve reached a mutual agreement that they given me a full refund and let me keep the product. I’m pleased that they are working on their Customer Service and I think every one deserves a second chance to be excellent.
Response from KosinerjewelryFeb 7, 2026
Hi Lydia, Thank you for taking the time to share your experience and for updating your review. We’re truly sorry that your initial experience did not meet your expectations, especially regarding the fit of the Open Huggies earrings. We understand how frustrating this situation felt, and we appreciate you sharing your concerns openly. We’re glad that after further communication, we were able to reach a mutual agreement and resolve the issue with a full refund while allowing you to keep the product. Your feedback has helped us reflect on how we communicate product sizing and return options more clearly. Thank you for acknowledging our customer service efforts and for giving us a second chance. We genuinely value every customer and are committed to continuing to improve both our products and our service. If you ever need assistance in the future, please don’t hesitate to reach out — we’ll be more than happy to help. Warm regards, Kosiner Jewelry Customer Support Team