KosinerjewelryReviews of kosinerjewelry.com

Response from KosinerjewelryApr 16, 2026

Thank you so much for your thoughtful review, Nannah! We truly appreciate you taking the time to share your experience, and we're grateful for your understanding regarding the delivery timing. While we're sorry to hear that the order didn't arrive as expected for its intended purpose, we're very glad that our customer service team could step in and help resolve the issue in a professional and caring manner. Your satisfaction means a lot to us, and it's wonderful to know that you felt heard and supported throughout the process. We would love to welcome you back as a returning customer — especially for something special just for yourself! 😊 If you ever need anything in the future, please don't hesitate to reach out. Best regards, Kosiner Jewelry Customer Service Team

Response from KosinerjewelryApr 7, 2026

Dear Cara, Thank you for your feedback on our website. We take all customer concerns very seriously and truly regret the frustration you and your daughter have experienced with the earrings. We would like to kindly let you know that our customer service team has already sent you emails for two consecutive days proposing a solution – including a free replacement or full refund – as soon as you provide photos of the defective product along with your order number. However, we have not yet received a reply from you via email. Could you please kindly check your inbox (and spam/junk folder) for our emails, and reply to us there? That will allow us to confirm whether your issue has been resolved or if you still need further assistance. We truly want to make things right for you and your daughter. Please give us the chance to help. Thank you very much, and we look forward to your reply. Warm regards, Kosiner Customer Service Team

Response from KosinerjewelryMar 27, 2026

Hartelijk dank voor uw mooie review! We zijn blij om te horen dat u tevreden bent met de kwaliteit, de snelle levering en de verpakking. Wat fijn dat de 14k gouden stud met opaaltje zo in de smaak valt. We wensen u er veel plezier mee!💖 — Kosiner Jewelry Team

Response from KosinerjewelryMar 27, 2026

Thank you for your wonderful feedback, Anas! We're delighted that you chose two pairs of our 14k gold flat-back diamond earrings and that they’ve met your expectations in both quality and style. It's also great to know our customer service team was able to assist you well. We truly appreciate your support and look forward to welcoming you back again soon!🥰 Thank you very much for this opportunity and for your understanding.😊 — Kosiner Jewelry Team

Response from KosinerjewelryMar 27, 2026

Grazie di cuore per la tua bellissima recensione, Chiara! Siamo davvero contenti che tu abbia apprezzato sia la qualità del piercing in oro che la nostra assistenza. Far sapere che i nostri clienti sono soddisfatti è la cosa che ci rende più felici. Speriamo di rivederti presto! — Kosiner Jewelry Team

Response from KosinerjewelryMar 27, 2026

Dear Natallia Klimovich, Thank you for sharing your feedback, and I want to sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the experience we want any of our customers to have. I’ve looked into your case and can confirm that your return was received and the refund has been processed. It should already be reflected in your account by now. We truly regret the confusion regarding the single earring listing, and we will review how this information is displayed to make it clearer for future customers. If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out directly. Thank you for giving us the opportunity to make things right.💖 Best regards, Kosiner Jewelry Team