Kole Imports & CloseoutsReviews of koleimports.com

Very poor communication and no means of direct contact. You just go to voicemail if you call. We purchased headbands for gift bags to deliver to a women's shelter and after a full week since they were ordered I can't get ANY info on when the headbands will be shipped. We are putting the bags together in 4 days and it looks like the headbands won't make it. Have NO use for them after that date, so I just wasted money purchasing them. I would suggest you shop elsewhere if you have any time restrictions. Extremely disappointed. Wish I had searched for reviews on this company before placing my order, because I would have seen this site and noticed others were having this issue.

May 28, 2021 i ordered a large shipment in the amount of $379.30 from Kole Imports consisting of 13 products but i only received 11 products. I received my order on June 7, 2021 and after checking the manifest with the items i received i discovered i never received double view cosmetic vanity mirrors which consist of bulk of 9 mirrors. I tried emailing and calling this company many times leaving voice mails and i still have not received a response from this company. I paid in good faith and did not receive all the products i purchased. All i want is the double view mirrors or a refund in the amount $18.36 and this company don't want to reimburse anything. I am frustrated and disappointed with their take your money, short you on your products then don't resolve any mishaps. I thought Kole imports was reputable company but i learned the hard way. I have been tricked and ripped off and their products are cheap quality and not even worth the money. My advice do not buy from this company they sell Dollar Tree products at a higher price, and terrible customer service.

After all the troubles Mr Michael Franco did all he could to solve our issues. I thank him very much and now he deserves a five star for his help. ---- And the very bad customer support continues. Now I am trying to return the item since monday 21 st and simple have no answer neither by phone nor by email. --- The order number is 2000226219 #SO245745. Now I have a tracking number, but I also got a message saying we will not get an invoice. What kind of wholesale does not provide invoices!!?? The product has no use to me without an invoice, if that is the case pelase give me information on how to return and get a refund. I placed an order 06/06, received the confirmation by email, my card was charged. However at the site the order doesn`t appear. I don`t get a track number nor any other information. Try to call 3,4 times a day and am laced on hold for 30 minutes each time. Sent several emails and got no answer. Filled some tickets at the website and also didn`t get no answer. No my money is taken out of my account, I don`t have the products nor any support. The worste customer support I have ever seen. Total disrepsect with a client.

Great products at great prices. I ordered items for a give away for our customers and our customers loved them. Shipping was fast and I received everything as ordered. Customer service was excellent. I recommend this company.

How can you find a profitable business at Kole Imports when the shipping is a ridiculously expensive as the products? I had a test spend of $398 worth of products added to my cart. During the checkout, my total cost was $687!

Personally find there hiring process to be very poor. I understand that it's a pandemic but to be told my interview is at 9am then i get there and the individual isn't even there and someone else will be conducting an interview and he initiates his own aptitude test is sort of blind siding in my opinion. The woman who i won't name only informed me of a interview not a test of any kind. Very unprofessional not to say or inform me of this at all.

Thank you Kole Imports and Michael for helping us to get our order on time. I am so happy to do business locally with this company and we are able to buy inexpensive supplies, swag and prizes for our non-profit events.

I have received great customer service from Kole Imports. They went above and beyond my expectations when I had an issue with Amazon. They responded quickly to my emails when I had questions or concerns.