Kole Imports & CloseoutsReviews of koleimports.com

I consistently have orders where a handful of items are damaged. THEY CANT FIX them! Yes, they will reimburse me. But what I need are just six more items. I cannot order them because I’m not at the ordering threshold. It’s a huge issue!!

The shipping is to expensive

May 28, 2021 i ordered a large shipment in the amount of $379.30 from Kole Imports consisting of 13 products but i only received 11 products. I received my order on June 7, 2021 and after checking the manifest with the items i received i discovered i never received double view cosmetic vanity mirrors which consist of bulk of 9 mirrors. I tried emailing and calling this company many times leaving voice mails and i still have not received a response from this company. I paid in good faith and did not receive all the products i purchased. All i want is the double view mirrors or a refund in the amount $18.36 and this company don't want to reimburse anything. I am frustrated and disappointed with their take your money, short you on your products then don't resolve any mishaps. I thought Kole imports was reputable company but i learned the hard way. I have been tricked and ripped off and their products are cheap quality and not even worth the money. My advice do not buy from this company they sell Dollar Tree products at a higher price, and terrible customer service.

I recently purchased about $350 worth of products from them. About 80% of the beauty items I purchased are EXPIRED. After multiple emails to them asking for a solution to this issue, I still don't have a reply about that specific issue. DO NOT BUY makeup/beauty items from them. You will probably get expired items too. One specific item had an expiration date of 2018 printed on the package and then it had a sticker over it with another expiration date of 2019 (I bought these in November 2020). I cannot sell expired items!! I am rating them 2 stars because the other items I purchased were nice and shipping times (in November) were decent.

I placed an order over 2 months ago for stuff to use as a party favor for kids. I received some of the items, received a refund for a few items they said that was not in stock, and also received quite a few items I did not ordered as substitute for items that I ordered but was not sent to me for reasons unknown. I contacted KoleImports TWICE to return the items they had wrongfully sent me and to seek a refund for the items that I ordered but was not sent to me. I received an email from them that they will refund my money in a few days. Its over two weeks and I still have not received my refund and I am now stuck with 24 packs of junk. They do have items at reasonable price, but I believe that customers should be given what they ordered. If an item is not in stock, the money should be refunded rather than replacing the order with other items that are totally different and of no use to the customer. I had several items in my cart and was going to make another purchase, but because of this experience I would rather shop somewhere else. They even called me to complete my new purchase and offered me a coupon to use, but still can't issue my refund for the items they did not send me.

Processing of order takes over a week. Have to call customer service regularly and items are listed on website that are out of stock.

I'm giving two stars due to the fact shipping cost is so high and it takes so long to get the products ordered. I truly hope that something can be done about the cost of shipping and time it takes to get the product ordered.

I had multiple orders over a period of months. Initial orders fine, but latter orders had serious problems. In one the items delivered did not match description online and missing a critical feature. Attempts to resolve went no where. Final calls unreturned. A second order placed close in time to prior order came up short in final count. About 10 items less than what was ordered and paid for. For the orders that were successfully completed, the price and value were very good.