Kole Imports & CloseoutsReviews of koleimports.com

I made a test purchase so I wouldn’t have to invest a large amount of money right away in products from a supplier I hadn’t dealt with before. One of the three items arrived damaged. I contacted support, and they asked me to provide photos, the invoice number, and the product name (including the SKU). After I did that, they didn’t respond for several days. After I sent a request to check the status of this case, I was again asked to provide details about the damaged product. I provided the details again and waited, but once again, no one responded for a week. I emailed them again to find out the status of the case. As a result, I haven’t heard back from anyone for a long time, and they’re simply ignoring me. I don’t recommend doing business with them, as you might receive damaged goods and no one will refund your money.

The products that I ordered, were not the products I received.

I had a very disappointing experience with Kole Imports. After placing my order and making full payment, I faced multiple problems: No Proper Invoice Provided: Despite repeated requests, they refused to provide a commercial invoice. This prevented me from proceeding with my Amazon FBA ungating and shipment plan. Order Delays & Miscommunication: My order was kept on hold for a long time without proper updates. Instead of solving the problem, they kept sending me generic responses and links to their “FBA Guide” which did not help. Financial Loss & Harassment: Because they didn’t give the required invoice, I couldn’t sell the products I had paid for. This caused unnecessary delays, financial loss, and stress. Lack of Support: Their customer service was unhelpful and failed to take responsibility for the inconvenience caused. I expected professionalism from a wholesale supplier, but unfortunately, my experience was frustrating and unprofessional. I will not be doing business with them again and I cannot recommend them to other Amazon sellers.

I strongly advise against purchasing from Kole Imports due to their utterly unreliable customer service. I spent over 2 hours trying to reach their support team, calling multiple phone numbers and extensions, including toll-free and local lines, but no one ever answered. I even attempted to contact them directly via WhatsApp, only to have my messages ignored. This complete lack of response is incredibly discouraging and makes it impossible to trust a company that fails to provide basic support. I had a highly frustrating experience with Kole Imports due to their unclear and inconsistent process for providing documentation needed for Amazon FBA ungating. Their FAQ suggests that a $500 purchase is sufficient for specially prepared invoices, but their customer service later demanded a $1,000 minimum, creating confusion and distrust. Additionally, neither the FAQ nor their help section clarifies when invoices or authorization letters are issued, leaving customers uncertain about receiving critical documents. Worst of all, Kole Imports explicitly states that their documents don’t guarantee Amazon approval, offering no assurance of product authenticity or compliance. This lack of transparency and reliability makes it risky to rely on them, as customers are left vulnerable with no clear recourse if issues arise. Update April 22 I am extremely disappointed with my experience with Kole Imports and strongly advise Amazon sellers to avoid this distributor. The issues I encountered make it clear that working with them poses significant risks to time, money, and account stability. The authorization letter provided by Kole Imports is highly unprofessional, split across two pages with no cohesive format, and fails to meet Amazon’s stringent invoice requirements. Amazon explicitly mandates that invoices include the seller’s name, address, email, and phone number; the buyer’s details; a detailed product description; UPCs for each product; and the quantities purchased. Kole Imports’ documentation lacks several of these critical elements, rendering it useless for complying with Amazon’s policies on product authenticity or restricted listings. This is a dealbreaker for any seller relying on valid invoices to avoid account suspensions. Additionally, their customer service is severely lacking. Despite multiple emails seeking a proper invoice and clear communication, I’ve been left waiting with no prompt or meaningful responses. "Haaa", and forget about contacting them by phone, they never answer a call. This level of unresponsiveness is unacceptable for a business that depends on reliable suppliers to operate efficiently in Amazon’s competitive marketplace. While Kole Imports may offer a range of products, the combination of non-compliant documentation, poor support, and unreachable phone lines makes them an unreliable choice. There are far better alternatives that provide professional invoices and responsive service. I cannot recommend Kole Imports to anyone serious about protecting their business and maintaining a successful Amazon account.

Customer service is awful. Been waiting a month for a refund.

I placed an order on the 1st of January. I was extremely excited because this distributor came highly recommended to me by a friend. After about a week of not hearing anything I reached out and someone got back to me and said my order was likely ship the week after. Fast forward to the week after that and it never shipped. Today I checked my account to see the status and Kole imports canceled my order entirely without any reason given! I can’t seem to get an answer from anybody and I’m extremely disappointed as I was looking forward to receiving my products. I’d really appreciate it if somebody could reach out and rectify this issue.

I have spent more than $400 on shower curtains and cleaning pads, I have tried to sent this order back them because all this is just garbage is useless not worth the money nevertheless impossible to resale this because it will hurt my business so badly, so I requested a RMA which is needed before hands they just sent me an email state if I wanted to returning which was my request. From order date to the time they responded they spend the time I had to return which was 14 days. Now I have to through out all this garbage for I paid $466.00 Please do not waste your money like me.

Ths company bought a lot of craps from china. sell to people wrong description Items. They do not accept return unless you pay for the return. It is so funny. They do not care about the struggle poeple is to make money.