Kohl'sReviews of kohls.com

Wait time to talk to customer service rep was over 40 minutes. The system automatically knew my last order number by my phone number but I had to give the rep all my info email, Full name, address, phone number and order number,, ridiculous. My order arrived broken and the rep is insisting my acct is under a different name. Escalated to manager then put on hold for call to disconnect after another 15 on hold.... never again! Horrible experience. Now I have to drive to a store to return broken item. Will not reorder just want my money back. No idea how they stay in business.

Worst online customer service in the world. I've been waiting a month for a refund for product I never received because it was damaged in transit. It's a lot of money, and I've reached out 5 times requesting a refund. They keep saying the PROMISE I'll get it within 48 hours, but I still don't have it. They are just a bunch of liars and don't care that I'm out a lot of money with no product. I'm contacting the BBB next, and then an attorney. Ridiculous! Worst ever!

I had to give 1 star to write a review. Used my app to charge an item online (12-1-2019) for my mom’s Christmas gift. Somehow, it was charged to her card and mine. Have been trying to get a credit since. But customer service is outsourced to a foreign company who doesn’t use the same customer service as we here in the USA do. They now need another 15 days to really put the credit through this time! Lol More time to make money off 2 charges I suspect. Will be closing my account and never stepping foot into another Kohl’s store again. Horrible customer service. 1-30-2020. Wait is 15 more days.

I really like Kohl's, I've never had a problem there. Like always just make sure sales prices ring up right!

I ordered 5 shirts (3 different orders) from kohls.com. I had to call because I had expired kohls cash. The operator was great and was able to use my kohls cash. She placed the orders for me and even did a ship to store so I wouldn't have to pay shipping. When I went to pickup, I was in and out within 10 minutes. Customer service has always been super helpful to me at Kohls.

I enjoy shopping at Kohl's. I always shop using my 30 percent off. Anytime I returned an item never had any problems

I use to love Kohl’s but not now. I buy a lot online and I get a lot of Kohl’s cash and rewards.I recently purchased some sketchers online. When I got them I didn’t like them so I went to get a different pair. Use to if you found the same brand at the same price you could exchange. Not now. If I returned them for something else I would get the amount to spend minus the Kohl’s cash so my 65.00 shoes got me back 5.00 to spend on something else. I had 60.00 in Kohl’s cash. So I now get 5.00 off a pair of shoes. I’m not trying to scam anyone. I just want to use the cash I earned. This isn’t fair. Will be closing my account I’ve had for 8yrs.

I will NEVER shop at Kohl's ever again!!! On Thursday, January 23, 2020, I had the most miserable experience trying to exchange three pairs of pants for smaller sizes of the same identical model at the Mays Landing, NJ store. The associate seemed confused from the outset, and at least three times asked which pairs I was returning when one set of three pairs of pants had no tags and were clearly worn, while the others still had all the store tags attached. One pair of jeans (Levis 514) I exchanged once before because Kohl's didn't stock my size. The sale price was $39.99. When I first exchanged them it was a hassle free even trade. Yet the second time I exchanged them for an even smaller size the associate was confused and wouldn’t accept my receipt or couldn’t find the same jeans on the computer. The return was processed as not having a receipt and a temporary refund of $41.70 was issued. However, I was then charged $69.50 minus $3.50 in Kohl’s cash for a total of $66.00 for the same identical jeans with a waist size one inch smaller! An overall increase of $26.01 from the price I originally paid!!! For the next pair I exchanged (Levis 559) I also originally paid $39.99, and also received a refund of $41.70 taking away $5.00 in Kohl’s cash for a final refund of only $36.70. I originally paid $79.98 for the two pairs (2 x $39.99) and received a refund for only $78.40 ($41.70 + $36.70), a loss of $1.58. This second transaction worked out in my favor and after applying $1.50 in Kohl’s cash the discounted price was brought down to $28.25, a savings of $11.74. Again, I was exchanging the same identical pants for a smaller size! The third exchange went smoothly because they were Kohl’s Urban Pipeline brand and I didn’t have to wait as the associate clumsily looked for a matching code number. Once totaled, I lost $27.59 ($26.01 + $1.58) and gained $11.74 for an overall loss, on what was an even exchange, of $15.85. This exact difference is reflected in the increase in the balance of my Kohl’s charge account from $69.95 to $85.80 although I made no purchases other than this “exchange”. Lastly, I initially returned a pair of slippers I received as a Christmas gift without the receipt and received a paltry fraction of the original price ($5.00 and change). While still at the counter I was able to find the receipt buried in my wallet and received a refund of the full purchase price of $16.49. These needless transactions took well over 20 minutes and backed up the line of customers so much that a third associate had to be called to wait on those impatiently waiting. This is unacceptable! Kohl’s advertises “Hassle-Free Returns”, but their handling of a simple exchange was a bungled disaster! Not only will I never shop in Kohl’s ever again, I will also post my experience on Facebook for my 1,600+ friends to read as well as the Kohl’s official page. Lastly, I am cutting up my Kohl’s charge, paying it off, and closing my account. Thanks for the misery and your not so low prices. I’ll shop at your competitors from now on.