Kohl'sReviews of kohls.com

I have been shopping with Kohls for years. I have literally spent thousands of dollars in their store and online over the years. I got a Kohls credit card a couple years ago and was a modt valued customer. In November I placed many orders . One was an order for about $215 . When I got my statement the $215 charge was not on my statement when it should have been . I immediately called customer service and told them about not seeing the $215 charge but the other smaller charges I had made . Customer support had told me that it was a processing error on their part and that I would not be responsible for paying the $215 . I insisted that I wanted to pay but the customer service representative and that person's manager both said that this was an issue on Kohls part and I would not have to pay the $215 . I couldn't believe What they were telling me about not having to pay the $215 And I had asked will this come back later on down the road ? And they had said no . Now 3 months later I received a letter saying that I am responsible to pay this $215 I got this letter on Saturday And they wanted the bill paid by Monday . They gave me 28 days to pay this off without intrest being charged after I called and complained. In the past couple months I have had several bad experiences either in stores using my card (my card being declined when it was paid off, called customer support to see if somehow my card was scammed or to why this happened repeatedly. Customer support told me the sales associate could have reached out in the store to clear things up but didn't) I take much pride in never being late on any of my bills and to be declined in front of a line of people was completely embarrassing to my whole family, online ordering seems to be a mess when trying to redeem Kohls cash and being charge late fees when I am never late they can look at the post marked date if mail is behind. I am completely appalled at how I have been treated by this company especially when I give them so much business. If I could give 0 stars I would. They give 0 value to customers. I'm done with Kohls!!

My mother and I BOTH closed our Kohl's accounts today since they dropped Mike Lindell "My Pillow Guy". We don't want to shop somewhere that makes decisions on a political basis.

Kohl’s customer service is awful! I would not even give them one star, the only reason I did was because O stars was not an option. I have read your guidelines for reviewers and interestingly enough under your “Play Nice” category it mentions not to bully nor discriminate. Ironic don’t you think? Since you have both bullied and discriminated Mike Lindell. Perhaps you should practice what you preach!

Poor service and snooty management. I will not use my Kohl's card since they stopped selling My Pillow. I have cut up my card.

If you have Sephora in your place of business I will boycott you as well.

I went to Kohls to purchase many items needed. When I found that you would no longer carry My Pillow products because you obviously don't believe in free speech, I immediately left my cart full and went and cancelled my Kohls card. I will never make another purchase from Kohls again

If I could give you a zero, I most certainly would. Take out My Pillow products? You losers!!!!!!! You are off my list of shopping sources! Good luck in the future.

I’d give it lower if I could. Twice I left a review as requested on their site, but both were deleted because I called them out for employees as cashiers not wearing cloth face masks as mandated by our governor and their store policy. These were not people with health issues. I won’t be back, and honestly the quality and selections have went down for a while. This is another reason Amazon is killing retail.