Kohl'sReviews of kohls.com

It has stopped selling key brands to protest ridiculous assumptions

I’ve been a customer of Kohl’s for 21 years with their credit card. I have paid every bill on time I have had no late fees and I have spent an ungodly amount of money every year with them. I went to use my Kohls cash a couple days ago and my account had a big red box on it wouldn’t let me place the order and told me I had to call number. I called the number and nobody answered for a very long period of time and I couldn’t keep holding. A couple days later I tried to place an order again and got the same thing at this point I have lost my Kohls cash I called the number I waited forever for somebody to answer and then I am told that the six dollar delivery charge on an order that I returned in December was still outstanding yet I haven’t received a bill for this amount. I talked to the first person who wants me to give them another credit card to pay the six dollar delivery fee. I told him he needed to send me a bill which he said He’d put back in the mail. As we all know what’s going on now because of Covid the post office has tanked and half of the mail never arrives or comes very late. So now I’m going to have to wait weeks to get potentially that bill before I can pay it. I’m not giving them another credit card over the phone. All they wanted was the six dollars and they could care less about losing my business. I spoke with a supervisor who just said sorry sorry sorry sorry sorry but at the end of the day they still wanted their six dollars immediately before they would release my account. I don’t need to shop there this badly. There’s a lot of other retailers who would love to take my money instead. Don’t use Kohl’s credit card for anything.

Hi, I am an Interior Designer and home builder, that has bought a lot of merchandise from you, draperies, curtain rods, artwork and accessories, etc for years and years. I love your clothes and buy a lot of them for myself and my grandchildren. I wanted you to know that as much as I love your products especially your clothes, that I will NEVER buy from you again due to you pulling the Mr. Pillow products from your store. I don't feel like you should have let politics affect your business. I understand you must feel that you are correct, but my only hope is that your sales drop substantially due to this decision. I am advocating to everyone I know to never purchase from you again. I'm very disappointed in your decision. Thank you, Donna Lindsey

placed order on the 17th and it did not even ship until today and i won't have until the 25th and was not allowed to pick up in store ordered for my vacation will not get here on time

I purchased something in store. I was given a rewards card and told to contact customer service. I set up my account. Added my rewards card. I spent over an hour in chat with a representative Marichu P then went to Ani then Ani's manager Junel. All foreign names. They could not help me after over an hour of conversation, I was told to go to the store. Really? I waited an hour to add a receipt. I have the receipt number. After I told them that I had copied the entire conversation the manager Junel sent me back to a virtual assistant. No compensation. I did just set up a Kohls account, but I have shopped with Kohl's since they opened. Not even sure how long that has been. I love Kohls. But this customer service experience was horrendous.

Today 2/20/21 I shopped at the Kohl’s store located at 3323 Corridor Marketplace, Laurel, MD. Amira was the cashier, who attended to me. Amira was helpful and very knowledgeable regarding the merchandise that’s sold. Her pleasantness/personality will go a long way as she has the greatest Customer Services skills. I would deem Amira a valuable employee. Thank You

Fraudulent sales practices. Are they common at Kohl's Here is my recent experience with your company I will be writing a google review today. I purchased 2 shams Kohl's claimed reg price of $79.99 each charged me a sale price $39.99 and one King Quilt Kohl's claimed reg price of $344.99 and charged me $172.49. The items arrived with Suggested price tags of $29.99 each for the shams and $129.99 as suggested price for the Quilt. I want answers now. I have documentation as proof.

Ordered a gift on Feb 9th. Paid $20 for 2day expedited shipping. It’s now Feb 19th. No gift. They have sent it twice now and still nothing. The kohls cash incentives are useless. They have a very limited window of use and like another poster said, they will refuse to honor sales. Customer service is in India and constantly disconnects you. When you reach them they just read off a script. Their goods are grossly overpriced so the constant save 15% sales really mean nothing. The women’s clothing is appalling. Unstylish and poorly made. Whenever my package finally shows up I’m cancelling my kohls charge account. Company is a joke.